WorkWave LLC and our affiliated companies (together with its affiliates and subsidiaries, collectively, “WorkWave,” “us,” “we,” or “our”) values our relationship with you and places the highest importance on respecting and protecting the privacy of our customers, suppliers and other third parties. This Privacy Policy applies to all WorkWave sites, products, and services that display or link to this Privacy Policy owned and operated by WorkWave, and describes how WorkWave collects and uses the Personal Information (as defined below) you provide.

This Privacy Policy operates in conjunction with our Website Terms of Use as well as our Application Terms of Use, End User License Agreements, Master Services Agreements, Terms of Service and Subscription Agreements, and other agreements or service plans (each an “Agreement”) with individuals or businesses (e.g., your employer) that use or interact with our products or services (each such business, together with its employees and other authorized users, a “Client”).

This Privacy Policy describes the types of information we may collect from individuals (“you” or “your”) that visit, download, install, or use our publicly available websites (the “Websites”), our online applications (the “Web Applications”), or our mobile applications for the iOS and Android operating systems (the “Mobile Applications”), our Artificial Intelligence (“AI”) software, as defined in WorkWave’s AI Product Supplemental Terms located at https://www.workwave.com/general-terms-and-conditions (“AI Products”), or any Hardware, Software, or Services as those terms are defined in an applicable Agreement (collectively, the “Platform”) and the reasons we collect that information. By using the Platform, you authorize us to collect and use your information as set forth in this Privacy Policy and any applicable Agreement.

If you are accessing our Platform as part of a Client organization, our services agreement or similar master agreement between us and that Client (“Agreement”) may further restrict and limit the way in which we collect, use, and disclose Personal Information provided by our Clients and their end users through or in connection with their use of our products and services to which they subscribe. The Agreement with the Client governs our processing of information about you. To the extent of any conflict between that Agreement and this Privacy Policy, that agreement controls.

Any revisions to this Privacy Policy will be posted to the Platform. Your continued use of the Platform after we post such changes will constitute your acceptance of the revised Privacy Policy to the extent permitted by law.

1. Information we collect

We collect “Personal Information” for our business purposes and to fulfill our contractual obligations to our Clients. Personal Information includes information that may be used to identify, locate, or contact you, such as your name, title, company, address, e-mail address, and phone numbers, as well as information that reasonably can be related or linked to a particular individual or a household, including through an IP address, such as relationship information regarding services we provide or may provide to you, information about how you use the Platform, and information about the device(s) and networks that you use in conjunction with the Platform, such as login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type, browsing history with respect to the Platform for each device, referring websites, emails, or other electronic communications, and search terms. We collect Personal Information that you provide in the input to our services (“Content”), including your prompts and other content you upload, such as files, images, and audio, depending on the features you use. If you use one of our products or services that offers or depends upon location awareness, we will also collect geolocation information about you, in accordance with your device settings.

We may also collect credit card or bank account information to process your payments (which may be processed by our third-party payment processors on our behalf) and information that you provide by filling out forms on our Website. This includes information provided at the time of purchasing our products and/or services. We may ask you to answer some optional questions about yourself and your business and how you use the product. We may also ask you for information when you report a problem with our Website, product or service.

We collect your biometric data in the form of facial scans and facial mapping when using a biometric login feature to access the Platform. We may also collect recordings of your voice if you call us. We use this information to verify that your ID is real, to protect your Personal Information from unauthorized disclosure, and to prevent fraud. We will not collect, use, or store your biometric data without your consent in accordance with applicable law. We will not sell, lease, trade, or otherwise profit from your biometric data. We will only disclose your biometric data to provide the products or services you request. When a valid legal request is made, we may also disclose the biometric data to law enforcement when requested to do so. We will store, transmit, and protect your biometric data using the same degree of reasonable care as similar confidential and sensitive information.

You should discontinue use of the Website and the products or services if you do not wish to disclose this information to us. Unless otherwise required by law, Personal Information does not include publicly available information or aggregated or deidentified information that cannot be used to identify you individually or reasonably be re-associated with you.

2. Third-Party websites and links

When you are on our Platform and are asked for Personal Information, you are providing that information to us. However, our Platform may contain various links to third-party websites. These sites may provide information, goods, services and promotions that are separate from and in addition to our information, goods, services and promotions. These sites are owned and operated by third parties and not by us. As such, any information you provide to these third-party websites will be subject to their data collection practices and governed under the terms of their privacy policy. All questions, comments, and concerns regarding third party websites and links should be directed to the third party directly.

3. How information is collected and used

If you submit information to us through the Platform, including account information, then we use this information to operate, maintain, and provide the features and functionality of the Platform. By providing your email address to us, you consent to our using the email address to send you Service-related notices, including among other things notices required by law. You may not opt out of Service-related e-mails. We may also use your email address to send you other messages, including changes to Service features and special offers. Additionally, we use your information for:

• Processing your requests regarding the Platform and our products or services.
• Providing customer assistance or technical support and solving problems or disputes relating to auctions or claims.
• Customizing content, providing recommendations and enhancing the quality of the Platform, including presenting content in the most effective manner for the browser or device you use to access the Platform.
• Maintaining, operating, improving and developing the Platform and related content, products or services.
• Learning about you and others interact with and respond to the Platform, including by measuring and optimizing usage, reliability and performance, conducting market research, analyzing trends, and supporting our operations.
• Improving and training the models that power our AI Products.
• Sending you informational messages about the Platform.
• Delivering marketing or promotional communications, including offers or promotions about our or third parties’ products and services, in accordance with applicable legal requirements.
• Responding to your questions or addressing your requests.
• Communicating with you about listings, bids, promotions or events.
• Developing, managing and conducting advertising and marketing campaigns, promotions and offers and other initiatives.
• Detecting, preventing and responding to fraud or potentially illegal activities, misuse of the Platform, intellectual property infringement or other violations of law, this Privacy Notice, our Terms of Use or other applicable policies.
• Performing audits, assessments and testing or troubleshooting activities.
• Complying with and enforcing applicable industry and legal requirements (including legal process such as court orders, warrants or subpoenas) and fulfilling contractual obligations.

We may collect and use Personal Information in a variety of ways depending on the context of the collection. The table below describes the purposes for which we collect information and the lawful basis for each purpose.

We may also collect publicly available information about you by conducting searches of public records (e.g., Companies House, electoral roll, DVLA database, Member’s registers of industry bodies we are entitled to search as another member, Lead Forensics, Risk Disk, Experian, Social Media platforms, Mail Preference Services, Telephone Preference Services, or Tender Announcement Services). We also may collect Personal Information about you from third-party sources, such as partners, marketers, and others to supplement the Personal Information we collect from and about you.

4. Information We Collect Through Automatic Data Collection Technologies

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.

We partner with third party partners to either display advertising on our Website or to manage our advertising on other sites. Our third-party partners may use cookies or similar technologies to provide you advertising based upon your browsing activities and interests. These third-party cookies and other technologies are governed by each third-party’s specific privacy policy. To learn how to opt out of this type of advertising please see “Choices about how we use and disclose your information” below.

We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Users can control the use of cookies at the individual browser level. We use cookies for the following purposes:

• Strictly Necessary cookies. These are cookies that are required for the operation of the Platform. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services.
• Analytical or Performance cookies. These cookies allow us to recognize and count the number of visitors to the Platform and monitor usage at a collective level.
• Functionality cookies. These are used to recognize individual users and tailor the Platform to their preferences. For example, these cookies might be used to greet you by name after you have logged into a secure area of the Platform, or deliver content in your preferred language.
• Targeting or Tracking cookies. These cookies record your usage of the Platform in order to make our content and advertising more relevant to your interests. We may also disclose information collected by these cookies with third parties for this purpose.

Once they have been placed, these cookies may remain on your browser until you remove them. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also place cookies on your browser using other websites you access, over which we have no control. These cookies are likely to record your browsing activity, which may include your usage of our Platform. You can clear or adjust settings related to cookies at any time using your web browser.

We treat information collected by automatic data collection technologies as Personal Information when it is associated with or stored in a way that can be reasonably associated with identifiable Personal Information we collect in other ways. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, please note that some parts of the Platform may become inaccessible or not function as intended.

5. Collection of Information in Mobile Applications

When using mobile applications and services, we may collect Personal Information from you such as your phone number, mobile device type, carrier, name, email address, and physical address, as well as the mobile number, device info and location data. We use this information in order to set up and manage your account as well as contact you about your services. If you use location-enabled products and services, you may be sending us location information. This information may or may not reveal your actual location. You may opt-out of location-based services at any time by editing the setting at the device level. We use your information to process and personalize your requests. We also use the information for support, to develop new features, and to improve the overall quality of our products and services. We may also use the information to show you a history of your activity, to provide you with statistics about you or your use of our product or service, or to provide you with a better user experience. We may also use your information to contact you about special offerings that may interest you. If you sign up for a mobile message service, you will have the opportunity to stop receiving mobile messages by following the instructions in the message.

Your mobile service provider may be required to monitor your messages for inappropriate content, and that provider may pass on that monitoring obligation to us. To fulfill these requirements, we may monitor your mobile messages for inappropriate content.

If you sign up for our mobile messaging service, through which you have the ability to send mobile messages to other individuals or businesses, you are required to follow all applicable laws, including unsolicited communication laws.

If you sign up for a third-party application or service, we may disclose information about your mobile device in order to provide the service you requested. Your carrier may have access to information we collect. We suggest that you review your carrier’s privacy statement and the privacy statements for any third-party applications or services you use.

6. Use of Artificial Intelligence

We leverage the power of AI through our products and services, including by incorporating generative and predictive AI capabilities through such products as “WAIve Teammates” and “Ask WAIve.” Personal data may be contained within data uploaded to certain of our AI Products. We do not develop generative AI tools from customer data. We do not engage in automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you (within the meaning of Art. 22 GDPR and similar laws). Any data inputs you provide are kept within the Platform and are not used for training third-party AI models. Further, none of the data inputs are disclosed to other Clients. Our collection and use of personal information in developing and deploying AI features is consistent with the commitments outlined in this Privacy Policy

7. Information Disclosures

It is our policy not to provide your personal information to third parties except as outlined in this policy or unless we have your prior consent. We may provide personal information to our affiliates, to our own auditors or other service providers, or to third party vendors whose services are integrated into our Platform in order to provide the services we offer or upon whom we rely on to operate and market our business. These include those sub-processors listed at the link found here, and other selected third parties to the extent we reasonably consider the disclosure to be necessary for our legitimate business interests or in your best interest.

Before we disclose information to third parties, we contractually require the recipients to use such information for purposes related to providing the services requested and in accordance with applicable law. We may also disclose Personal Information or in connection with negotiations to buy or sell any business or its assets, but only to the extent reasonably necessary given the context, and may also disclose aggregated and de-identified, including user statistics, to describe our Platform to prospective business partners, advertisers, and other third parties.

We may disclose, access, or report Personal Information when we believe, in good faith, we are required to by law or to protect our legal rights. We may also do this in connection with an investigation into a suspected violation involving the Terms of Service, fraud, intellectual property infringement, or other activity that may be illegal or expose us to legal liability. For example, we may be required to disclose Personal Information to cooperate with regulators or law enforcement authorities or to comply with a court order, subpoena, search warrant, law enforcement request, or similar legal process.

We work with other companies or developers to provide you with products and services, which we clearly identify. Either we or the other company may offer these products and services. We clearly identify these co-branded products and services. In some cases, we exchange customer usage information to establish and provide ongoing service. By requesting these products or services, you are permitting us to provide your personal and usage information to the other company. If you do not want your information disclosed to these co-branded products, you can deactivate your account by going to your profile or contacting us on the information below.

We also may disclose information about our users to third parties, such as advertisers or partners, for marketing and promotional purposes. However, personal information collected through the short code/SMS program won’t be disclosed, sold or rented to unaffiliated or affiliated third parties for their own marketing purpose. Personal Information

WorkWave uses Google’s Application Programming Interface (API) Services to log Gmail interactions you have with WorkWave’s customer relationship management software (CRM). WorkWave’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Service User Data Policy, including the Limited Use Requirements. Your Google information is used by our system developers to provide or improve user-facing features that are prominent to your user experience. WorkWave policies and procedures define requirements that prohibit the unauthorized use of data within the Platform.

8. Privacy Information for Client Personnel

In order to provide our products and services to our business Clients using the Platform, we may collect Personal Information about such Client’s current, prospective, and former employees, representatives, and other personnel (collectively, “Client Personnel”). We may receive this Personal Information from our business Clients or directly from Client Personnel. we will disclose Personal Information about Client Personnel as directed by the relevant Client including through any applicable Agreement with the Client and other entities that may be required for us to deliver our products and services to the Client. Any such entities are contractually bound to limit use of Personal Information as needed to perform the services requested. We may also disclose Personal Information of Client Personnel when required to do so by law, such as in response to a subpoena or court order. We will at all times maintain reasonable and appropriate security controls to protect Personal Information of Client Personnel, as described under Data Security below.

If you have questions about your privacy rights as an employee of a Client, please contact your employer’s human resources department.

9. Choices about how we use and disclose your information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies. In many cases, you can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Each browser is different, so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available. If you disable or refuse cookies, please note that some parts of our Platform may then be inaccessible or not function as intended.

Promotional Offers from the Company. If you do not wish to have your contact information used by us to promote our own products or services, you can opt-out by sending an email stating your request to privacylead@workwave.com. If we have sent you a promotional email, you may request to be omitted from future emails by sending us a return email or pressing the button provided. This opt out will not apply to our use of information provided to us as a result of a product or service purchase, warranty registration or other transactions.

Targeted Advertising. Third party advertising companies may place cookies on your computer when you visit our website or other websites so they can display targeted interest-based advertisements to you. This Privacy Policy does not cover the collection methods or use of the information collected by these third parties. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website at www.networkadvertising.org. You can also use the cookie management mechanisms noted in “Tracking Technologies” above.

Google Analytics. We use Google Analytics to monitor and improve our user experience. You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.

10. Your Privacy Rights and Choices

Your Rights

Your local laws (including applicable laws in the EU, UK, Switzerland, Canada, and the United States (including California, Connecticut, Colorado, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Montana, Minnesota, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Virginia, Tennessee, and Texas, as well as similar U.S. state laws)) may permit you to request that we:

• provide access to and/or a copy of certain information we hold about you
• update information which is out of date or incorrect
• delete certain information that we process about you
• restrict the way that we process and disclose certain of your information
• prevent the processing of your information for direct-marketing purposes (including any direct marketing processing based on profiling)
• opt out of the processing of your Personal Information for automated processing that results in legal or similarly significant effects (if relevant)

Your local laws may also permit you to revoke your consent to the processing of your information for certain purposes.

In addition:

California and Oregon residents can request information about the categories of Personal Information we collect, disclose or “sell” or “share” (as defined in California law) about you; California residents can request the sources of such information, the business or commercial purpose for collecting or “selling” or “sharing” your information; and the categories of third parties to whom we disclose information. Such information is also set forth in this Privacy Policy.

Oregon, Connecticut, and Minnesota residents can request a list of the specific third parties, other than natural persons, to which we have disclosed Personal Information, and Maryland and Delaware residents can request information about the categories of third parties to which we disclose their information.

How to exercise your rights

If you wish to exercise your data subject rights, please contact us at privacylead@workwave.com. We will consider all requests and provide our response within the time period stated by applicable law and as otherwise required by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request. We cannot respond to your request or provide you with the information you seek if we cannot verify your identity or authority to make the request and confirm the request relates to you and your information.

If you are a resident of Virginia, Minnesota, Montana, Oregon, Tennessee, Texas, Iowa, Indiana, Kentucky, Maryland, Nebraska, New Hampshire, New Jersey, Rhode Island, Delaware, Colorado, or Connecticut, and we deny your information request, you have the right to appeal our denial. You can exercise this right by contacting us at privacylead@workwave.com. Your description must include your full name and the email address used for your account with us, along with a copy of the denial notice you received from us.

If you would like to submit your request through an authorized agent, we will ask the agent to provide written permission from you and we may need to separately verify your identity as discussed above.

Sale/Targeted Advertising Opt Out Rights

Under the laws in certain US jurisdictions (as indicated in the list above), you have the right to opt out of our processing or sharing of your information for online targeted advertising purposes. Note that certain state laws also allow you to opt out of the “sale” of your information to third parties in exchange for valuable consideration. We may use analytics and online advertising tools that result in the disclosure of your information to our third-party partners and that are subject to this opt out right. You can opt out of these activities by following the instructions in the “Choices about how we use and disclose your information” section above. To opt out of our offline disclosure of your information for these purposes, and to the provision of your information to our partners to send you relevant offers and information, please email us at privacylead@workwave.com.

Please note that we will also honor browser-based opt out signals (such as the global privacy control) in accordance with our legal obligations.

11. Additional Information for California Users

If you are a California resident, the California Consumer Privacy Act (“CCPA”) requires us to provide you with the following additional information about:

• the purpose for which we use each category of “Personal Information” (as defined in the CCPA) we collect; and
• the categories of third parties to which we (a) disclose such Personal Information for a business purpose, (b) “share” Personal Information for “cross-context behavioral advertising,” and/or (c) “sell” such Personal Information.

Under the CCPA, “sharing” is defined as the targeting of advertising to a consumer based on that consumer’s Personal Information obtained from the consumer’s activity across distinct online services, and “selling” is defined as the disclosure of Personal Information to third parties in exchange for monetary or other valuable consideration. We “share” information with our advertising partners to provide more relevant and tailored advertising to you regarding our Services. Moreover, our use of third-party analytics services and online advertising services may result in the sharing of online identifiers (e.g., cookie data, IP addresses, device identifiers, and usage information) in a way that may be considered a “sale” under the CCPA.

Detailed information about the categories of Personal Information we collect, how we use it, and how we disclose it can be found above in the Privacy Policy.

Your California privacy rights. Please see the “Your Rights and Choices” section above for the rights you have under applicable law.

Your Choices Regarding “Sharing” and “Selling”: You have the right to opt out of our sale/sharing of your Personal Information for purposes of online analytics and advertising by following the instructions in the “Choices about how we use and disclose your information” section above. Your opt out choice will apply only to the particular device and browser on which you are making the choice, so please repeat your opt out choice on other browsers and devices if you would like. Please note that we will also honor browser-based opt out signals (such as the global privacy control) in accordance with our legal obligations. To opt out of the offline disclosure of your information to third parties for these purposes, and to our partners to send you offers and information that may interest you, please email us at privacylead@workwave.com.

Other CCPA rights

Financial incentives. If we offer any financial incentives in exchange for your Personal Information (e.g., discount coupons in exchange for your email address), we will provide you with appropriate information about such incentives so that you can make an informed decision as to whether to participate.

Right to Limit. The CCPA allows you to limit the use or disclosure of your “sensitive Personal Information” (as defined in the CCPA) if your sensitive Personal Information is used for certain purposes. To opt out of our use of your GPS location information if you have enabled the collection of such information through your device, please see your device settings. Please note that otherwise, we do not use or disclose sensitive Personal Information for business purposes for which you cannot opt out under the CCPA.

Notice Concerning Do Not Track. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our website for third-party purposes, which is why we describe a variety of opt-out mechanisms above. However, we do not currently recognize or respond to browser-initiated DNT signals. Please note that DNT is different from the browser-based privacy signal (the global privacy control) referred to above, which we do honor.

Shine the Light. The California “Shine the Light” law gives residents of California the right under certain circumstances to opt out of the disclosure of certain categories of “Personal Information” (as defined in the Shine the Light law) to third parties for their “direct marketing purposes” (as such term is defined in the Shine the Light law, or in the alternative, that we maintain a policy of providing a cost-free means for consumers to opt out of any such disclosure. We maintain such a procedure. We do not currently disclose Personal Information to third parties for their own direct marketing purposes. To opt out of “sales” and “sharing” as defined under the CCPA, see the “Your Choices Regarding “Sharing” and “Selling” section above.

12. Information for International Users

If you are located outside of the United States, you acknowledge and agree that, with respect to your Personal Information, we may process that Personal Information outside of the country in which you are a resident and in countries that are not subject to an adequacy decision by the European Commission, and which may not provide for the same level of data protection as the European Economic Area (EEA) or your jurisdiction of residence. With respect to such cases, we have undergone an assessment and determined that we and our affiliates may disclose Personal Information among such jurisdictions (including the United States) pursuant to the Standard Contractual Clauses for the transfer of data as approved by the European Commission in connection with certain supplemental measures undertaken by us, or through other transfer mechanisms as permitted or required by applicable law. We will ensure that your Personal Information is:

• processed lawfully, fairly and in a transparent manner,
• processed for specified, explicit and legitimate purposes,
• adequate, relevant, and limited to what is necessary,
• accurate and kept up-to-date,
• not subject to any automated decision-making processes,
• kept for no longer than is necessary, and
• processed in a manner that ensures appropriate security.

You may write to our Privacy Office at privacylead@workwave.com with any questions or complaints. You also have the right to complain to the data protection authority in the country where you reside, work, or where an alleged infringement of data protection laws has taken place. With respect to collection or other processing in the United Kingdom, the data controller is WorkWave UK Limited of Bridge House, C/O CSC UK Limited, 5 Churchill Place, 10th Floor, London E14 5HU.

WorkWave complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), U.K. Extension to the EU-US Data Privacy Framework (UK-U.S. DPF), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.

WorkWave has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. WorkWave has certified to the U.S. Department of Commerce that it adheres to the UK-U.S. Data Privacy Framework Principles (UK-U.S. DPF Principles) with regard to the processing of personal data received from the UK. WorkWave has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland. If there is any conflict between the terms in this Privacy Policy and the EU-U.S. DPF Principles, UK-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

WorkWave is responsible for the processing of personal data it receives, under the DPF, and subsequently transfers to a third party acting as an agent on its behalf. WorkWave complies with the DPF Principles for all onward transfers of personal data from the EU, UK and Switzerland, including the onward transfer liability provisions.

The Federal Trade Commission has jurisdiction over WorkWave’s compliance with the EU-U.S. DPF, UK-U.S. DPF and Swiss-U.S. DPF. In certain situations, WorkWave may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the EU-U.S. DPF, UK-U.S. DPF, and the Swiss-U.S. DPF, WorkWave commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, UK-U.S. DPF, and the Swiss-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. These dispute resolution services are provided at no cost to you.

For complaints regarding DPF compliance not resolved by any of the other DPF mechanisms, you have the possibility, under certain conditions, to invoke binding arbitration. Further information can be found on the official DPF website.

13. Data Security

We have implemented a variety of risk-based technical and organizational measures designed to help secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you.

Where you have chosen a password for access to certain parts of the Platform, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to the Platform. Any transmission of Personal Information is at your own risk. For more information, please visit our Information Security Policy available by clicking the link found here.

14. Data Retention

The period for which we retain your Personal Data varies depending upon the legal basis for which we collected such data:

We may provide the opportunity to submit job applications through the use of our Website. If you submit an application, we may retain the submitted information for as long as allowed by applicable law, unless and until you ask us to delete this information.

15. Text Messaging

For more information regarding WorkWave’s text messaging policies, including how your Personal Information may be collected upon subscription to our SMS messaging service(s), please see our Text Messaging Supplemental Terms located at https://www.workwave.com/general-terms-and-conditions.

16. How to Contact Us

If you have any questions or concerns about your privacy, this Privacy Policy, or wish to opt-out of any email list, please contact us at:

17. Changes to this Privacy Policy

We may update this Privacy Statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.