Terms & Conditions

Master Services Agreement

This Master Services Agreement (and, if applicable, any related Additional Terms below) applies to users of a service from WorkWave® or its corporate affiliates.

Last Updated: January 1, 2025.

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1. Additional Terms for Marketing Services
   These Additional Terms apply to customers who purchase(d) marketing services (meaning search engine marketing, website services, search engine optimization, or other non-software marketing services).
   
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   1. Additional Terms for Search Engine Marketing
      These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) search engine marketing services.
      
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   2. Additional Terms for Website Design and Search Engine Optimization
      These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) website design and search engine optimization services.
      
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   3. Additional Terms for Tracking Services
      These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) tracking services.
      
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   4. Additional Terms for Instant Website Builder / Website Builder Services
      These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) Instant Website Builder / Website Builder services.
      
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2. Additional Terms for On-Premise Installed Software Products
   These Additional Terms apply only to customers who are using an installed, self-hosted, WorkWave field service management software product.
   
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   Customer Security and Infrastructure Requirements & Best Practices (On-Prem)
   
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3. Additional Terms for WorkWave Route Engine as an embedded service for Authorized Resellers
   These Additional Terms apply to WorkWave authorized resellers who are reselling WorkWave Route Engine as an embedded service.
   
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4. Earned Wage Access Services Addendum to Master Services Agreement
   
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5. Supplemental Terms for the Acquisition of Entities with Existing WorkWave Agreements
   
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Agreements that apply to all customers who subscribe for WorkWave Payments™ services.

1. WORKWAVE PAYMENTS SUB-MERCHANT AGREEMENT (between WorkWave and Sub-Merchant)
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2. MERCHANT SERVICES AGREEMENT FOR SUB-MERCHANTS (between Worldpay, LLC and Member Bank and Sub-Merchant in connection with the Agreement between Sub-Merchant and WorkWave, for processing greater than $1,000,000 USD in Visa or Mastercard transaction volume through Worldpay)
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Data Processing Addendum

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This Free Trial Agreement applies to all customers who are using any free trials of any WorkWave software products.

WORKWAVE FREE TRIAL AGREEMENT
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MASTER SERVICE AGREEMENT (SLINGSHOT CALL CENTER SERVICES)

This is a link to our partner's website that manages Slingshot Call Center services.

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WorkWave® API Terms and Conditions of Use

WorkWave Contests & Event Giveaway Official Rules

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This is a link to our partner's website that manages CoalMarch marketing services.

https://www.coalmarch.com/terms-and-conditions