Terms & Conditions
Master Services Agreement
This Master Services Agreement (and, if applicable, any related Additional Terms below) applies to users of a service from WorkWave® or its corporate affiliates.
Last Updated: January 1, 2025.
- Additional Terms for Marketing Services
These Additional Terms apply to customers who purchase(d) marketing services (meaning search engine marketing, website services, search engine optimization, or other non-software marketing services).
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- Additional Terms for Search Engine Marketing
These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) search engine marketing services.
View PDF - Additional Terms for Website Design and Search Engine Optimization
These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) website design and search engine optimization services.
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- Additional Terms for Tracking Services
These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) tracking services.
View PDF - Additional Terms for Instant Website Builder / Website Builder Services
These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) Instant Website Builder / Website Builder services.
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- Additional Terms for Search Engine Marketing
- Additional Terms for On-Premise Installed Software Products
These Additional Terms apply only to customers who are using an installed, self-hosted, WorkWave field service management software product.
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Customer Security and Infrastructure Requirements & Best Practices (On-Prem)
View PDF - Additional Terms for WorkWave Route Engine as an embedded service for Authorized Resellers
These Additional Terms apply to WorkWave authorized resellers who are reselling WorkWave Route Engine as an embedded service.
View PDF - Earned Wage Access Services Addendum to Master Services Agreement
View PDF - Supplemental Terms for the Acquisition of Entities with Existing WorkWave Agreements
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Agreements that apply to all customers who subscribe for WorkWave Payments™ services.
- WORKWAVE PAYMENTS SUB-MERCHANT AGREEMENT (between WorkWave and Sub-Merchant)
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- MERCHANT SERVICES AGREEMENT FOR SUB-MERCHANTS (between Worldpay, LLC and Member Bank and Sub-Merchant in connection with the Agreement between Sub-Merchant and WorkWave, for processing greater than $1,000,000 USD in Visa or Mastercard transaction volume through Worldpay)
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Data Processing Addendum
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Ai Product Supplemental Terms
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This Free Trial Agreement applies to all customers who are using any free trials of any WorkWave software products.
WORKWAVE FREE TRIAL AGREEMENT
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MASTER SERVICE AGREEMENT (SLINGSHOT CALL CENTER SERVICES)
This is a link to our partner's website that manages Slingshot Call Center services.
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WorkWave Contests & Event Giveaway Official Rules
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This is a link to our partner's website that manages CoalMarch marketing services.
https://www.coalmarch.com/terms-and-conditions
If you provide us with your mobile phone number, you consent to us sending you text messages (SMS).
Text messaging may include one-time or recurring texts related to our products, services, or tools.
Information We Collect
When you subscribe to our SMS messaging service, we collect certain personal information, such as your
mobile phone number, name and contact information to provide you with our services. We collect
information about your interactions with our SMS messages, such as the content of the messages you send
or receive, and the date and time of such messages. We may also automatically collect information about
the mobile device used to receive SMS messages, including device type, operating system, and mobile
network information. This information is collected solely for the purpose of providing and improving our
service delivery and user experience.
Use of Information
We use the personal information provided by you to send SMS messages, updates, and relevant
information related to our products, services, or tools. The data collected helps us understand how you
use our SMS messaging service and enables us to improve our services, content, and user experience.
We do not use your personal information for marketing or advertising purposes.
Sharing of Information
We do not share personal information provided through SMS messaging with any third party, other than
the SMS messaging service with whom we contract to provide the service. That third party is prohibited
from using the data for any purpose not authorized by us or otherwise consented to by you.
Your Choices
The only way to end text messages for a specific texting program is to reply STOP. You understand and
approve that replying STOP to one texting program will not opt you out of services and programs that you
are enrolled in. You must reply STOP to each texting program that you no longer want to be a part of. In all
programs, you may text HELP for help. Text messages may be sent to your mobile number using an
automatic dialing system. Message and Data rates may apply. Text messaging may not be available from
all carriers.
After you send "STOP" to us, we may send you a message to make sure that you no longer want to get
text messages from that program. After this, you will no longer get text messages from us from that texting
program. If you want to join again, just sign up as you did the first time and we will start sending text
messages to you for the programs you have signed up for.
We do not guarantee the successful delivery of text messages by your wireless provider. We will not be
liable for losses or damages that come from (i) a message not delivered, a message delivered late, or (ii) a
message that goes to the wrong number; or (iii) inaccurate or incomplete content in a text message. We
are not liable for your use or reliance on the content of any text message.