Terms & Conditions
Master Services Agreement
This Master Services Agreement (and, if applicable, any related Additional Terms below) applies to users of a service from WorkWave® or its corporate affiliates.
Last Updated: January 1, 2025.
- Additional Terms for Marketing Services
These Additional Terms apply to customers who purchase(d) marketing services (meaning search engine marketing, website services, search engine optimization, or other non-software marketing services).
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- Additional Terms for Search Engine Marketing
These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) search engine marketing services.
View PDF - Additional Terms for Website Design and Search Engine Optimization
These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) website design and search engine optimization services.
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- Additional Terms for Tracking Services
These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) tracking services.
View PDF - Additional Terms for Instant Website Builder / Website Builder Services
These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) Instant Website Builder / Website Builder services.
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- Additional Terms for Search Engine Marketing
- Additional Terms for On-Premise Installed Software Products
These Additional Terms apply only to customers who are using an installed, self-hosted, WorkWave field service management software product.
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Customer Security and Infrastructure Requirements & Best Practices (On-Prem)
View PDF - Additional Terms for WorkWave Route Engine as an embedded service for Authorized Resellers
These Additional Terms apply to WorkWave authorized resellers who are reselling WorkWave Route Engine as an embedded service.
View PDF - Earned Wage Access Services Addendum to Master Services Agreement
View PDF - Supplemental Terms for the Acquisition of Entities with Existing WorkWave Agreements
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- Door to Door Supplemental Terms
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Agreements that apply to all customers who subscribe for WorkWave Payments™ services.
- WORKWAVE PAYMENTS SUB-MERCHANT AGREEMENT (between WorkWave and Sub-Merchant)
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- MERCHANT SERVICES AGREEMENT FOR SUB-MERCHANTS (between Worldpay, LLC and Member Bank and Sub-Merchant in connection with the Agreement between Sub-Merchant and WorkWave, for processing greater than $1,000,000 USD in Visa or Mastercard transaction volume through Worldpay)
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Data Processing Addendum
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Effective: October 14, 2026
1. AI and Analytics Products.
“AI and Analytics Products” means WorkWave’s artificial intelligence, analytics, reporting, natural language query, dashboard, or data insight products or features, whether or not such products or features use artificial intelligence, including Data Factory, Decision Intelligence and AskWaive and any successor or replacement product or feature. AI and Analytics Products may allow Users to submit prompts, questions, instructions, or other inputs and may generate, translate, execute, or support database queries, against WorkWave-hosted data environments. Access to AI and Analytics Products is subject to the applicable Order Form, the Agreement, these AI and Analytics Product Supplemental Terms, as amended from time to time by WorkWave, and any product documentation or usage limits provided by WorkWave. Customer’s continued access to or use of the AI and Analytics Products after an amendment becomes effective constitutes acceptance of the amended AI and Analytics Product Supplemental Terms.
These AI and Analytics Product Supplemental Terms amend, restate, and supersede in their entirety the AI Product Supplemental Terms effective April 30, 2026. Any reference in the Agreement, any Order Form, or any product documentation to the “AI Product Supplemental Terms” means these AI and Analytics Product Supplemental Terms, and any reference to “AI Products” or an “AI Product” means AI and Analytics Products or an AI and Analytics Product, as applicable.
2. Subscription Scope.
Unless otherwise stated in the applicable Order Form, AI and Analytics Products are provided for Customer’s internal business operations only. Rights to use one AI and Analytics Product do not include rights to use any other AI and Analytics Product unless expressly stated in the applicable Order Form.
3. Usage Monitoring and Compute Costs.
Customer acknowledges that use of AI and Analytics Products may generate database queries, AI model calls, cloud processing, third-party data warehouse, data cloud, AI model, cloud infrastructure, analytics, storage, processing, or compute services, including Snowflake or any successor, replacement, or supplemental platform, or other compute-intensive operations for which WorkWave incurs usage-based costs. WorkWave may monitor and measure AI and Analytics Product usage by User, account, customer organization, query volume, query frequency, processing time, data volume, compute consumption, feature usage, and other technical or operational metrics to provide, secure, support, administer, price, improve, and enforce applicable terms for the AI and Analytics Products.
4. Reasonable Use.
Customer’s use of AI and Analytics Products is subject to reasonable use. “Excessive Usage” means any use that WorkWave reasonably determines:
a. materially exceeds usage patterns for similarly situated WorkWave customers or Users;
b. materially exceeds the query volume, query frequency, processing demand, data volume, compute consumption, or other usage level reasonably expected for the applicable subscription, pricing tier, or Order Form;
c. materially degrades, threatens to degrade, or interferes with the performance, availability, security, reliability, or cost structure of the AI and Analytics Products, the Services, WorkWave systems, or any third-party service used by WorkWave;
d. results from automated, scripted, robotic, high-frequency, batch, scraping, mining, extraction, or non-human use, except as expressly authorized by WorkWave in writing;
e. is designed or reasonably appears designed to avoid User-based pricing, usage limits, product tiers, or other commercial restrictions;
f. causes usage-based costs to WorkWave that are materially disproportionate to the fees paid for the applicable AI and Analytics Product; or
g. otherwise exceeds reasonable use, creates operational, technical, security, legal, vendor, cost, commercial, or other risk or burden, or is inconsistent with the intended use of the AI and Analytics Products, in each case as reasonably determined by WorkWave.
5. Usage Controls and Pricing Adjustments.
WorkWave may establish, modify, or apply AI and Analytics Product usage limits, fair use thresholds, rate limits, query limits, compute limits, product tiers, overage charges, or other usage-based controls by Order Form, documentation, email notice, in-product notice, or other notice permitted under the Agreement. If Customer engages in Excessive Usage, WorkWave may require Customer to reduce or modify usage, purchase additional Users, upgrade to a different product tier, purchase additional usage capacity, pay applicable overage or usage-based charges, or agree to revised pricing for continued use of the affected AI and Analytics Product.
6. Throttling and Suspension.
WorkWave may throttle, rate-limit, queue, restrict, suspend, or block AI and Analytics Product usage if WorkWave reasonably determines that such usage constitutes Excessive Usage, creates security or service integrity risk, causes or may cause material degradation of the AI and Analytics Products or Services, violates the Agreement, violates these AI and Analytics Product Supplemental Terms, or may cause material harm to WorkWave, its customers, its vendors, or any third party. WorkWave will use reasonable efforts to provide notice where practicable, but may act without prior notice where necessary to address security, abuse, service integrity, legal, third-party platform, or material cost concerns.
7. Use Restrictions.
Customer shall not, and shall not permit any User or third party to:
a. use AI and Analytics Products for automated, scripted, robotic, scraping, data mining, extraction, benchmarking, competitive analysis, model training, or bulk data retrieval purposes, except as expressly authorized by WorkWave in writing or through the standard export features of the AI and Analytics Products by Users licensed to export;
b. submit prompts, queries, instructions, or other inputs intended to bypass, manipulate, test, or compromise AI and Analytics Product safeguards, access controls, usage limits, rate limits, security controls, or pricing restrictions;
c. use AI and Analytics Products to access or attempt to access data, systems, tenants, accounts, or environments not made available to Customer through its authorized WorkWave account;
d. use AI and Analytics Products to create, train, improve, support, or benchmark any competing product, service, model, analytics tool, database, or AI system; or
e. use AI and Analytics Products in any manner that violates applicable law, infringes or misappropriates any third-party rights, or violates the Agreement.
8. Workforce Data and Employment Use.
Notwithstanding any restriction on sensitive or financial information in the Agreement, Customer may use AI and Analytics Products to process timekeeping, scheduling, and pay data concerning its personnel (“Workforce Data”). WorkWave will use Workforce Data for benchmarking, data science, or enrichment only in a form that does not identify Customer or any individual.
To the extent Customer uses any AI and Analytics Product to generate insights concerning its employees or other personnel, Customer represents and warrants that such use will comply with all applicable laws, including privacy, data protection, employment, anti-discrimination, employee monitoring, and automated decision-making laws. Customer is solely responsible for determining the lawfulness and appropriateness of such use, including in connection with employment-related decisions, and for providing any required notices, obtaining necessary consents or authorizations, conducting required assessments, consulting with employee representative bodies where applicable, implementing meaningful human review, and satisfying any other applicable legal obligations. For clarity, Section 4.3 (Consumer Decisions) of the Master Services Agreement continues to apply to AI and Analytics Products, except that Customer may use AI and Analytics Products to generate insights concerning its own employees and other personnel to inform Customer’s employment-related decisions, provided that no such insight or output is the sole basis for any such decision and Customer does not use any AI and Analytics Product or output to generate a consumer report or for any other purpose regulated by the FCRA.
9. Access and Security.
AI and Analytics Products apply the user permissions configured in Customer’s account. Customer is responsible for configuring those permissions and assigning license types and access. Descriptions of AI and Analytics Product security in documentation or sales materials are informational and create no warranty beyond the Agreement and the Data Processing Addendum.
10. Outputs.
Customer is responsible for reviewing and validating all outputs, reports, dashboards, queries, recommendations, summaries, and other results generated or made available through AI and Analytics Products before relying on them. AI and Analytics Product outputs may be inaccurate, incomplete, duplicative, outdated, or based on incomplete, inaccurate, mislabeled, or improperly structured data. WorkWave does not guarantee that AI and Analytics Product outputs will be accurate, complete, current, error-free, or suitable for Customer’s intended use. Customer acknowledges that any insights concerning Customer’s personnel generated through AI and Analytics Products are intended to support, and not replace, Customer’s independent judgment. Subject to Section 8, Customer is solely responsible for any decisions made using or informed by such outputs, including decisions concerning hiring, compensation, promotion, discipline, or termination, and shall ensure that any legally required human review or other safeguards are implemented.
11. WorkWave Technology.
As between the parties, WorkWave retains all right, title, and interest in and to the AI and Analytics Products and all related technology, models, algorithms, prompts, system prompts, query logic, SQL generation methods, dashboards, templates, configurations, workflows, improvements, modifications, and derivative works.
12. Product Evolution.
Customer acknowledges that the AI and Analytics Products are evolving offerings and that usage patterns, cost models, usage tiers, limits, and pricing may change as WorkWave gathers usage data and develops product benchmarks. WorkWave may modify AI and Analytics Product functionality, usage controls, product tiers, limits, pricing structures, or related terms in accordance with the Agreement, the applicable Order Form, these AI and Analytics Product Supplemental Terms, or notice provided by WorkWave.
13. Amendments.
WorkWave may amend these AI and Analytics Product Supplemental Terms from time to time by posting the amended terms online or through the Services, email, an Order Form, or product documentation. Amendments shall be effective immediately upon posting, unless otherwise stated in writing by WorkWave. Customer’s continued access to or use of any AI and Analytics Product after the effective date constitutes acceptance of the amended AI and Analytics Product Supplemental Terms.
This Free Trial Agreement applies to all customers who are using any free trials of any WorkWave software products.
WORKWAVE FREE TRIAL AGREEMENT
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MASTER SERVICE AGREEMENT (SLINGSHOT CALL CENTER SERVICES)
This is a link to our partner's website that manages Slingshot Call Center services.
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WorkWave Contests & Event Giveaway Official Rules
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This is a link to our partner's website that manages CoalMarch marketing services.
https://www.coalmarch.com/terms-and-conditions
If you provide us with your mobile phone number, you consent to us sending you text messages (SMS). Text messaging may include one-time or recurring texts related to our products, services, or tools.
Information We Collect
When you subscribe to our SMS messaging service, we collect certain personal information, such as your mobile phone number, name and contact information to provide you with our services. We collect information about your interactions with our SMS messages, such as the content of the messages you send or receive, and the date and time of such messages. We may also automatically collect information about the mobile device used to receive SMS messages, including device type, operating system, and mobile network information. This information is collected solely for the purposes of providing and improving our service delivery and user experience.
Use of Information
We use the personal information provided by you to send SMS messages, updates, and relevant information related to our products, services, or tools. The data collected helps us understand how you use our SMS messaging service and enables us to improve our services, content, and user experience.
We do not use your personal information for marketing or advertising purposes.
Sharing of Information
We do not share personal information provided through SMS messaging with any third party, other than the SMS messaging service with whom we contract to provide the service. That third party is prohibited from using the data for any purpose not authorized by us or otherwise consented to by you.
Your Choices
The only way to end text messages for a specific texting program is to reply STOP. You understand and approve that replying STOP to one texting program will not opt you out of services and programs that you are enrolled in. You must reply STOP to each texting program that you no longer want to be a part of. In all programs, you may text HELP for help. Text messages may be sent to your mobile number using an automatic dialing system. Message and Data rates may apply. Text messaging may not be available from all carriers.
After you send "STOP" to us, we may send you a message to make sure that you no longer want to get text messages from that program. After this, you will no longer get text messages from us from that texting program. If you want to join again, just sign up as you did the first time and we will start sending text messages to you for the programs you have signed up for.
As always, message and data rates may apply for any messages sent to you from us and to us from you.. If you have any questions about your text plan or data plan, it is best to contact your wireless provider
We do not guarantee the successful delivery of text messages by your wireless provider. We will not be liable for losses or damages that come from (i) a message not delivered, a message delivered late, or (ii) a message that goes to the wrong number; or (iii) inaccurate or incomplete content in a text message. We are not liable for your use or reliance on the content of any text message. Further, carriers are not liable for delayed or undelivered messages.
To learn more about how we collect and use your personal information, please visit our Privacy Policy at https://www.workwave.com/privacy-policy