WorkWave Payments FAQ
Common questions about our payment processing software, WorkWave Payments.
Not only does WorkWave Payments enable businesses to easily secure reliable recurring revenue with the ability to securely store customer payment information on file at no added cost, but the majority of customers on WorkWave Payments save money when it comes to their processing costs.
Additionally, WorkWave Payments provides businesses:
- The only fully integrated payment processing solution for WorkWave products (including PestPac, RealGreen and ServMan)
- Removal of manual, double entry operations due to streamlined payment processing
- One flat processing rate for all card payment types, including American Express
- Elimination of select fees, such as Cards on File, PCI Compliance, etc.
- Simplified daily net payouts for all transactions across all cards
- Option of net or gross fee settlements
- Secure merchant portal where users can dispute chargebacks and review all transactions and fees processed
- An easy, seamless application process
- A single point of contact for all payment and software-related needs
- Aligns with current WorkWave software license agreements (i.e., co-terminus)
Absolutely. WorkWave Payments has been certified PCI Level 1 compliant from the very beginning and maintains this accredited status today; you can click here to view our PCI Level 1 Compliance badge. PCI Level 1 is the highest level of the PCI standard mandated by the card brands and administered by the Payment Card Industry Security Standards Council. Additionally, as of April 2020, WorkWave Payments has been added to the Visa Global Registry of Service Providers, which acknowledges service providers that have shown their commitment to security by meeting the requirements of the PCI Standard.
Contact a WorkWave representative at (866) 794-1658, or simply fill out the form at the bottom of our WorkWave Payments page, found here.
Your WorkWave Payments rate will be based on your credit card volume activity. For a free rate comparison and consultation with a WorkWave Payments expert, please call (800) 762-0301, x209. Please be prepared to provide six months of prior payment processing statements for reference.
Approval time is approximately 72 hours or less after all necessary application information is received. Once approved, we will notify you immediately.
In a card payment transaction, WorkWave receives authorization and passes it back to your software so the sale can be completed and a receipt issued to the cardholder. The card issuer bills the cardholder’s account and pays WorkWave, who deposits the transaction proceeds into your bank account, typically within two business days; this deposit timeline may take a bit longer for high-risk businesses. Additionally, you have the option with WorkWave Payments to choose whether you would like your fees withheld daily (net fee settlement) or withdrawn separately at the end of each month (gross fee settlement); this provides your business added flexibility with the ability to choose how often you want your processing fees taken out.
Requirements vary according to the level of risk associated with your business. A business license is one type of item that satisfies the premise inspection requirement. But if you have other acceptable documentation for this requirement, that will suffice.
If you are a corporation, then yes. If you are a sole proprietor, you may use either your business or personal checking account.
Technically, your personal credit score does not affect your merchant account rates. But if you have a low credit score, there is the possibility that you may not be eligible.
WorkWave Payments is the exclusive integrated payment processing option for WorkWave customers, as WorkWave will no longer be supporting the integration of any outside payment processing or gateway solutions. This allows WorkWave to save on what would otherwise be the upkeep of various payment processors and, by extension, be able to pass those savings onto our merchants via competitive rates and reduced processing costs.
You will be set up to accept bank ATM debit cards, Mastercard®, Visa®, American Express® and Discover®. In addition, you will be able to accept ACH transactions.
No, you do not.
Yes. You will receive a monthly statement which will have a clear breakdown of the transactions that were processed and the processing fees that were assessed.
No. This does not change your relationship with WorkWave or the manner in which any of your card transactions are processed (above or below $1 million).
No, you will not have to sign any further card processing contracts if/when your card transaction volume exceeds $1 million since the required terms and conditions are already included as a component of the WorkWave Payments Terms of Service.
The two forms of agreement that are agreed to in our PO can be found here.
Yes, Account Updater is included with the initial WorkWave Payments proposed rate and is included at no added cost. If a lower rate is provided, Account Updater may no longer be included at no added cost and a 5 BPS rate increase may be required.
We are very excited to share this unique offering to our WorkWave customers. To sign up for this discount program, you will need to have an active WorkWave PestPac software account in good standing, as well as an active WorkWave Payments merchant account. Should you have both of these accounts, you can then apply to become a Target Specialty Products member. More information can be found here.
To transfer tokens from your WorkWave Payments merchant account, you will need to complete a token transfer request form; your Account Manager will be able to provide this to you. Token migrations can take up to 6 weeks to complete and cost $3,000 per token migration request per MID. Additionally, should you wish to terminate your WorkWave Payments service ahead of the agreed-upon date as specified in the sub-merchant agreement contract, an early termination fee of $500 will also apply.
Yes, our customer support team is available from 9AM-5PM ET. You will have live, toll-free merchant assistance by calling (800) 762-0301. Additionally, support cases can be logged and/or tracked via our Community site.
Yes, you can get started on WorkWave Payments by contacting your sales representative or by completing the form on the WorkWave Payments feature page, and a representative will contact you.
Using your mobile app, process checks by simply taking a photo of the front and back of the check, digitizing for faster processing.
From a mobile device, there is a limit of $10,000 per check.
To process checks in the mobile app, you will need to be connected to the internet.
Speak with your sales representative about services included with WorkWave Payments.
To add check scanning to your existing Payments service, a new merchant application must be completed and approved to keep your financial information encrypted and in compliance with federal government requirements.
Using a desktop-enabled scanner, multiple checks are digitized at once. Payment data details from each check are automatically entered into your software. No manual entry is required. Once you have verified details and released payments, WorkWave will process the checks and settle payments into your bank account within 2-3 business days.
Switching is easy. Whether you already have a compatible check scanner of your own or need to purchase one, the WorkWave Payments team will help you to start scanning and processing checks right away.
You will find the full list of compatible scanners below.
- Digital Check CX-30 – 15 docs per minute, single-feed
- Panini VX50.1.FF.IJ – 50 docs per minute, 100 doc pocket, Inkjet
- Panini VX50.1.FF.NJ – 50 docs per minute, 100 doc pocket
- Digital Check TS240-50 with Inkjet – 50 docs per minute, 100 doc pocket, Inkjet
- Digital Check TS240-50 no Inkjet – 50 docs per minute, 100 doc pocket
- Panini VX75.1.FF.IJ – 75 docs per minute, 100 doc pocket, Inkjet
- Panini VX75.1.FF.NJ – 75 docs per minute, 100 doc pocket
- Digital Check TS240-75 with Inkjet – 75 docs per minute, 100 doc pocket, Inkjet
- Digital Check TS240-75 no Inkjet – 75 docs per minute, 100 doc pocket
- Panini VX100.1.FF.IJ – 100 docs per minute, 100 doc pocket, Inkjet
- Panini VX100.1.FF.NJ – 100 docs per minute, 100 doc pocket
- Digital Check TS240-100 with Inkjet – 100 docs per minute, 100 doc pocket, Inkjet
- Canon CR190 – 190 docs per minute, 100 doc pocket, Inkjet
- Digital Check SmartSource Adaptive – 105 checks per minute, up to 78 full-page (8.5” x 14.2”) documents per minute
Once the submission is complete, you will be able to see the check payment referenced in the payment batch.
Check payments will settle to your bank account within 2-3 days, making reconciling and reporting easy.
No. One daily deposit will settle into your bank account.
No. Check transfer fees are never charged.
It is encouraged that you safely store paper checks until processing is complete and payment has been settled. Check with your bank for more information.
The Mobile Terminal is a POS device that allows payments to be taken anywhere by using a physical card to swipe, dip or tap; it also allows for use of digital wallets like Apple Pay, Google Pay and Samsung Pay.
The Mobile Terminal pairs to the mobile app using the internet and Bluetooth technology.
Processing fees vary by credit card company, but the most secure way for a merchant to collect payments is when a customer uses their card to swipe, dip or tap, or when a digital card is present. This reduces the risk associated with the transaction.
No. The Mobile Terminal is configured for use with the mobile app and will not work with other devices.
You can get started by contacting your sales representative. Alternatively, you can complete the form on the Mobile Terminal feature page, and a representative will contact you.
Yes, the Mobile Terminal is supported by both operating systems.
An internet connection is needed to use the Mobile Terminal.
The Mobile Terminal is powered by a rechargeable battery.
No, it does not take any longer to get paid when processing from the Mobile Terminal.
On the Mobile Terminal, you will receive a screen stating the following: "Credit Card Read Successfully.”
*WorkWave customers who are applying for WorkWave Payments are required by federal law to complete a merchant application and provide other related documents to comply with the Anti-Money Laundering laws.
