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Terms & Conditions

for WorkWave, RealGreen, Servicebot,
Coalmarch, and TEAM Software

Software & GPS Terms of Service

Master Services Agreement for Field Service and Fleet Management Products

WorkWave® and RealGreen products including PestPac®, Service by WorkWave™, RouteManager by WorkWave™, ServMan by WorkWave™, RouteManager GPS by WorkWave™, GPS Heroes™, or ServiceCEO™, as well as Service Assistant, Measurement Assistant, Routing Assistant, Mobile Live, Customer Assistant Website, Automated Marketing Assistant, ServiceBot, Referral Assistant, PestPac Lite, RealGreen Lite, and TEAM Lite.

This Master Services Agreement (and, if applicable, any related Additional Terms below) applies to all customers whose initial purchase of a service from WorkWave® or RealGreen includes or included a field service or fleet management product.

Additional Terms for Marketing Services
These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) marketing services (meaning search engine marketing, website services, search engine optimization, or other non-software marketing services).
1. Additional Terms for Search Engine Marketing
  These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) search engine marketing services.
2. Additional Terms for Website Design and Search Engine Optimization
  These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) website design and search engine optimization services.
3. Additional Terms for Tracking Services
  These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) tracking services.
4. Additional Terms for Instant Website Builder / Website Builder Services
  These Additional Terms apply to WorkWave field service or fleet management product customers who also or subsequently purchase(d) Instant Website Builder / Website Builder services.
Additional Terms for On-Premise Installed Software Products
These Additional Terms apply only to customers who are using an installed, self-hosted, WorkWave field service management software product.
Additional Terms for WorkWave Route Engine as an embedded service for Authorized Resellers
These Additional Terms apply to WorkWave authorized resellers who are reselling WorkWave Route Engine as an embedded service.

WorkWave Payments™ Terms of Service

Agreements that apply to all customers who subscribe for WorkWave Payments™ services.

WORKWAVE PAYMENTS TERMS OF SERVICE SUB-MERCHANT AGREEMENT (between WorkWave LLC/Real Green Systems, LLC and Sub-Merchant)
MERCHANT SERVICES AGREEMENT FOR SUB-MERCHANTS (between Worldpay, LLC and Member Bank and Sub-Merchant in connection with the Agreement between Sub-Merchant and WorkWave LLC/Real Green Systems, LLC, for processing greater than $1,000,000 USD in Visa or Mastercard transaction volume)

Marketing Terms of Service

Master Services Agreement for Marketing Services

This Master Services Agreement (and, if applicable, any related Additional Terms) applies to all customers who initially purchase(d) only WorkWave (including Coalmarch) marketing services without purchasing field service or fleet management products, such as search engine marketing, website services, search engine optimization, or ContactUs Reviews™.

Additional Terms for Search Engine Marketing
These Additional Terms apply to WorkWave marketing services customers who purchase(d) search engine marketing services.
Additional Terms for Website Design and Search Engine Optimization
These Additional Terms apply to WorkWave marketing services customers who purchase(d) website design and search engine optimization services.
Additional Terms for Tracking Services
These Additional Terms apply to WorkWave marketing services customers who purchase(d) tracking services.
Additional Terms for Field Service and Fleet Management Software Products
These Additional Terms apply to WorkWave marketing service customers who subsequently purchase(d) field service or fleet management products, - (such as PestPac®, Service by WorkWave™, RouteManager by WorkWave™, RouteManager GPS by WorkWave™, GPS Heroes™, or ServiceCEO™).
Additional Terms for Instant Website Builder / Website Builder Services
These Additional Terms apply to WorkWave marketing services customers who purchase(d) Instant Website Builder / Website Builder services.