WorkWave Privacy Policy

Last Updated: September 7, 2023

WorkWave LLC and our affiliated companies (together with its affiliates and subsidiaries, collectively, “WorkWave,” “us,” “we,” or “our”) recognizes that privacy and security are concerns for itself and individuals accessing our websites or applications. We value our relationship with you and place the highest importance on respecting and protecting the privacy of our customers, suppliers and other third parties. This Privacy Policy applies to all WorkWave sites, products and services that display or link to this Privacy Policy owned and operated by WorkWave, and describes how WorkWave collects and uses the personal information you provide.

This Privacy Policy operates in conjunction with our Website Terms of Use as well as our Application Terms of Use, End User License Agreements, Master Services Agreements, Terms of Service and Subscription Agreements, and other agreements or service plans (each an “Agreement”) with individuals or businesses (e.g., your employer) that use or interact with our products or services (each such business, together with its employees and other authorized users, a “Client”).

This Privacy Policy describes the types of information we may collect from individuals (“you” or “your”) that visit, download, install, or use our publicly available websites (the “Websites”), our online applications (the “Web Applications”), or our mobile applications for the iOS and Android operating systems (the “Mobile Applications”) or any Hardware, Software, or Services as those terms are defined in an applicable Agreement (collectively, the “Platform”) and the reasons we collect that information. By using the Platform, you authorize us to collect and use your information as set forth in this Privacy Policy and any applicable Agreement. Such
Agreements may further restrict and limit the way in which we collect, use, and share personal information provided by our Clients through or in connection with their use of our products and services to which they subscribe.

Any revisions to this Privacy Policy will be posted to the Platform. Your continued use of the Platform after we post such changes will constitute your acceptance of the revised Privacy Policy to the extent permitted by law.

WorkWave complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. WorkWave has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. WorkWave has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of
personal data received from Switzerland. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit

WorkWave is responsible for the processing of personal data it receives, under the DPF, and subsequently transfers to a third party acting as an agent on its behalf. WorkWave complies with the DPF Principles for all onward transfers of personal data from the EU and Switzerland,
including the onward transfer liability provisions.

The Federal Trade Commission has jurisdiction over WorkWave’s compliance with the EU-U.S. DPF and Swiss-U.S. DPF. In certain situations, WorkWave may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or
law enforcement requirements.

In compliance with the EU-U.S. DPF and the Swiss-U.S. DPF, WorkWave commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the Swiss-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit for more information or to file a complaint. These dispute resolution services are provided at no cost to you.

For complaints regarding DPF compliance not resolved by any of the other DPF mechanisms, you have the possibility, under certain conditions, to invoke binding arbitration. Further information can be found on the official DPF website.

1. Information we collect

We collect “Personal Information” for proper business purposes and to fulfill our contractual obligations to our Clients. Personal Information includes information that may be used to identify, locate, or contact you, such as your name, title, company, address, e-mail address, and phone numbers, as well as information that reasonably can be related or linked to a particular individual or a household, including through an IP address, such as relationship information regarding services we provide or may provide to you, information about how you use the Platform, and information about the device(s) and networks that you use in conjunction with the Platform, such as login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type, browsing history with respect to the Platform for each device, referring websites, emails, or other electronic communications, and search terms. If you use one of our products or services that offers or depends upon location awareness, we will also collect geolocation information about you.

We may also collect credit card or bank account information to process your payments and information that you provide by filling out forms on our Website. This includes information provided at the time of purchasing our products and/or services. We may ask you to answer some optional questions about yourself and your business and how you use the product. We may also ask you for information when you report a problem with our Website, product or service.

We collect your biometric data in the form of facial scans and facial mapping when using a biometric login feature to access the Platform. We may also collect recordings of your voice if you call us. We use this information to verify that your ID is real, to protect your personal information from unauthorized disclosure, and to prevent fraud. We will not collect, use, or store your biometric data without your consent. We will not sell, lease, trade, or otherwise profit from your biometric data. We will only disclose your biometric data or share the data with our contractors to provide the products or services you request. When a valid legal request is made, we may also share the biometric data with law enforcement when requested to do so. We will store, transmit, and protect your biometric data using the same degree of reasonable care as similar confidential and sensitive information.

You should discontinue use of the Website and the products or services if you do not wish to share this information with us. Unless otherwise required by law, Personal Information does not include publicly available information or aggregated or de-identified information that cannot be used to identify you individually or reasonably be re-associated with you.

2. Third-Party websites and links

When you are on our Platform and are asked for personal information, you are sharing that information with us. However, our Platform may contain various links to third-party websites. These sites may provide information, goods, services and promotions that are separate from and in addition to our information, goods, services and promotions. These sites are owned and operated by third parties and not by us. As such, any information you provide to these third-party websites will be subject to their data collection practices and governed under the terms of their privacy policy. All questions, comments, and concerns regarding third party websites and links should be directed to the third party directly.

3. How information is collected and used

We may collect and use Personal Information in a variety of ways depending on the context of the collection. The table below describes the purposes for which we collect information and the lawful basis for each purpose.

We may collect Personal Information directly from you when you interact with us, such as when you register for a product or service, provide information to one of our employees, solicit offers for service from us, make an inquiry about a product or service, or enter into a contract with us.

To facilitate business relationships, including providing products and services to our clients, to enable us to contact you to fulfill requests, provide updates regarding this Privacy Policy or other legal documents, and provide support, to bill and collect payments, and to provide you with a customized experience on our Platform, such as by providing interactive communications or other services.

To improve our products and services.

To market our products and services to you.

Lawful Basis
Performance of a contract to which you are (or your employer is) a party.

Our legitimate business interests or (where required by applicable law) your consent.

We may also collect Personal Information that you provide in your communications through optional surveys, questionnaires, web forms, or e-chat services. Participating in these communications is optional and refusing to participate will have no effect on Website or Mobile Application functionality.

To measure our audience size and usage patterns, store information about your preferences, allowing us to customize our Platform according to those preferences, improve search functions and other Platform features, recognize you when you return to our Platform, detect certain types of fraud, and administer or improve our Platform.

Lawful Basis
Our legitimate business interests.

We may collect Personal Information in the process of confirming your identity via our online ID verification provider.

To confirm your identity for security purposes.

Lawful Basis
Our legitimate business interests.

We may also collect publicly available information about you by conducting searches of public records (e.g., Companies House, electoral roll, DVLA database, Member’s registers of industry bodies we are entitled to search as another member, Lead Forensics, Risk Disk, Experian, Social Media platforms, Mail Preference Services, Telephone Preference Services, or Tender Announcement Services).

4. Information We Collect Through Automatic Data Collection Technologies

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third-party partners may use cookies or similar technologies to provide you advertising based upon your browsing activities and interests. These third-party cookies and other technologies are governed by each third-party’s specific privacy policy. To learn how to opt out of this type of advertising please see “Choices about how we use and disclose your information” below.

We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Users can control the use of cookies at the individual browser level. We use cookies for the following purposes:

  • Strictly Necessary cookies. These are cookies that are required for the operation of the Platform. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services.
  • Analytical or Performance cookies. These cookies allow us to recognize and count the number of visitors to the Platform and monitor usage at a collective level.
  • Functionality cookies. These are used to recognize individual users and tailor the Platform to their preferences. For example, these cookies might be used to greet you by name after you have logged into a secure area of the Platform, or deliver content in your preferred language.
  • Targeting or Tracking cookies. These cookies record your usage of the Platform in order to make our content and advertising more relevant to your interests. We may also share this information with third parties for this purpose.

With respect to Websites we host, you can find more information about the individual cookies we use and the purposes for which we use them by clicking the link found here:

Once they have been placed, these cookies may remain on your browser until you remove them. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also place cookies on your browser using other websites you access, over which we have no control. These cookies are likely to record your browsing activity, which may include your usage of our Platform. You can clear or adjust settings related to cookies at any time using your web browser.

We treat information collected by automatic data collection technologies as Personal Information when it is associated with or stored in a way that can be reasonably associated with identifiable Personal Information we collect in other ways. While our Platform currently does not recognize Do Not Track signals from your browser, we do provide information below about how to manage your choices and preferences related to online tracking. To learn more about browser tracking signals and Do Not Track please visit Additionally, you may refuse to accept browser cookies by activating the appropriate setting on your browser.

However, if you select this setting, please note that some parts of the Platform may become inaccessible or not function as intended.

5. Collection of Information in Mobile Applications

When using mobile applications and services, we may collect personal information from you such as your phone number, mobile device type, carrier, name, email address, and physical address, as well as the mobile number, device info and location data. We use this information in order to set up and manage your account as well as contact you about your services. If you use location-enabled products and services, you may be sending us location information. This information may or may not reveal your actual location. You may opt-out of location-based services at any time by editing the setting at the device level. We use your information to process and personalize your requests. We also use the information for support, to develop new features, and to improve the overall quality of our products and services. We may also use the information to show you a history of your activity, to provide you with statistics about you or your use of our product or service, or to provide you with a better user experience. We may also use your information to contact you about special offerings that may interest you. If you sign up for a mobile message service, you will have the opportunity to stop receiving mobile messages by following the instructions in the message.

Your mobile service provider may be required to monitor your messages for inappropriate content, and that provider may pass on that monitoring obligation to us. To fulfill these requirements, we may monitor your mobile messages for inappropriate content.

If you sign up for our mobile messaging service, through which you have the ability to send mobile messages to other individuals or businesses, you are required to follow all applicable laws, including unsolicited communication laws.

If you sign up for a third-party application or service, we may share information about your mobile device in order to provide the service you requested. Your carrier may have access to information we collect. We suggest that you review your carrier’s privacy statement and the privacy statements for any third-party applications or services you use.

6. Information Sharing

It is our policy not to provide your Personal Information to third parties except as outlined in this policy or unless we have your prior consent. We may provide Personal Information to our affiliates, to our own auditors or other service providers, or to third party vendors whose services are integrated into our Platform in order to provide the services we offer or upon whom we rely on to operate and market our business. These include those sub-processors listed at the link found here, and other selected third parties to the extent we reasonably consider the disclosure to be necessary for our legitimate business interests or in your best interest.

Before we disclose information to third parties, we contractually require the recipients to use such information solely for purposes related to providing the services requested and to provide at least the same level of data protection as described in this Privacy Policy. We may also disclose Personal Information or in connection with negotiations to buy or sell any business or its assets, but only to the extent reasonably necessary given the context, and may also disclose aggregated and other non-personal information, including user statistics, to describe our Platform to prospective business partners, advertisers, and other third parties.

We may disclose, access, or report personal information when we believe, in good faith, we are required to by law or to protect our legal rights. We may also do this in connection with an investigation into a suspected violation involving the Terms of Service, fraud, intellectual property infringement, or other activity that may be illegal or expose us to legal liability. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities or to comply with a court order, subpoena, search warrant, law enforcement request, or similar legal process.

We work with other companies or developers to provide you with products and services, which we clearly identify. Either we or the other company may offer these products and services. We clearly identify these co-branded products and services. In some cases, we exchange customer usage information to establish and provide ongoing service. By requesting these products or services, you are permitting us to provide your personal and usage information to the other company. If you do not want your information shared with these co-branded products, you can deactivate your account by going to your profile or contacting us on the information below.

We also may share information about our users with third parties, such as advertisers or partners, for marketing and promotional purposes. Our Websites may provide links to third-party sites, such as those of our business partners and online advertisers. These could include other services, promotions or sweepstakes offered by business partners. Because we do not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personal information.

With respect to residents of the European Union, due to the multinational character of our business, some of the affiliated companies and other recipients listed above may be located in countries (including the United States) that do not provide a level of data protection equivalent to that set forth by the European Union. We will take appropriate steps to make sure that such recipients act in accordance with applicable law. To the extent that we transfer user information to recipients which are located outside the European Union, we will implement appropriate contractual measures to secure such transfer, in compliance with applicable law.

7. Privacy Information for Client Personnel

In order to provide our products and services to our business Clients using the Platform, we may collect Personal Information about such Client’s current, prospective, and former employees, representatives, and other personnel (collectively, “Client Personnel”). We may receive this Personal Information from our business Clients or directly from Client Personnel. we will disclose Personal Information about Client Personnel as directed by the relevant Client including through any applicable Agreement with the Client and other entities that may be required for us to deliver our products and services to the Client. Any such entities are contractually bound to limit use of Personal Information as needed to perform the services requested. We may also disclose Personal Information of Client Personnel when required to do so by law, such as in response to a subpoena or court order. We will at all times maintain reasonable and appropriate security controls to protect personal information of Client Personnel, as described under Data Security below.

If you have questions about your privacy rights as an employee of a Client, please contact your employer’s human resources department.

8. Choices about how we use and disclose your information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. In many cases, you can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Each browser is different, so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available. If you disable or refuse cookies, please note that some parts of our Platform may then be inaccessible or not function as intended.

Promotional Offers from the Company. If you do not wish to have your contact information used by us to promote our own products or services, you can opt-out by sending an email stating your request to If we have sent you a promotional email, you may request to be omitted from future emails by sending us a return email or pressing the button provided. This opt out will not apply to our use of information provided to us as a result of a product or service purchase, warranty registration or other transactions.

Targeted Advertising. Third party advertising companies may place cookies on your computer when you visit our website or other websites so they can display targeted interest-based advertisements to you. This Privacy Policy does not cover the collection methods or use of the information collected by these third parties. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website at

Google Analytics. We use Google Analytics to monitor and improve our user experience. You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit

9. Accessing and correcting your information

You have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. Upon request we will provide you with information about whether we hold or process on behalf of a third party, any of your personal information. To request this information please contact us by emailing

You may change your account and contact information any time by logging into your account or by emailing We will respond to your request within a reasonable timeframe.

To change your mobile contact preferences, follow the instructions in your SMS or other mobile message.

10. California Privacy Rights

California Civil Code Section § 1798.83 permits users of the Platform that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. California residents are entitled to request and obtain from us once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. We do not (and do not intend in the future) to sell your personal information.

To request more information about the Personal Information collected about you in this context in the last 12 months, or to request deletion of your Personal Information, please see the “How to Contact Us” section found below. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information, and access requests may only be made twice within a 12-month period. We must be able to verify your identity in order to comply with your requests under the CCPA. To do so, we will seek to associate the information provided by you when making your request with personal information we have collected about you previously. We will endeavor to respond to valid verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We may not and will not discriminate against any California consumer for exercising any of the rights described in this section – including by charging differential pricing.

11. European Users and Visitors

If you are located outside of the United States, you acknowledge and agree that, with respect to your Personal Information, we may process that Personal Information outside of the country in which you are a resident and in countries that are not subject to an adequacy decision by the European Commission, and which may not provide for the same level of data protection as the European Economic Area (EEA). With respect to such cases, we have undergone an extensive data protection impact assessment and determined that our affiliates may share Personal Information among such jurisdictions (including the United States) pursuant to the Standard Contractual Clauses for the transfer of data as approved by the European Commission in connection with certain supplemental measures undertaken by us. Will ensure that your Personal Information is:

  • processed lawfully, fairly and in a transparent manner,
  • processed for specified, explicit and legitimate purposes,
  • adequate, relevant, and limited to what is necessary,
  • accurate and kept up-to-date,
  • not subject to any automated decision-making processes,
  • kept for no longer than is necessary, and
  • processed in a manner that ensures appropriate security.

If you are located in the EEA, you have certain statutory rights in relation to your Personal Information. Subject to any exemptions provided by law, you may have the right to request access to, as well as to seek to update, delete, correct, or restrict or object to the processing of your Personal Information. As explained above, we process Personal Information in various ways depending upon your use of our Platform.

You may write to our Privacy Office at with any questions or complaints. You also have the right to complaint to the data protection authority in the country where you reside, work, or where an alleged infringement of data protection laws has taken place. With respect to collection or other processing in the United Kingdom, the data controller is WorkWave UK Limited of Bridge House, C/O CSC UK Limited, 5 Churchill Place, 10th Floor, London E14 5HU.

12. Data Security

We have implemented reasonable, risk-based technical and organizational measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of the Platform, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to the Platform. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Application by any third party unless the circumvention was the result of our gross negligence or willful misconduct. For more information, please visit our Information Security Policy available by clicking the link found here.

13. Data Retention

The period for which we retain your Personal Data varies depending upon the legal basis for which we collected such data:

Legal Basis
Performance of a contract to which you are (or your employer is) a party:

Length of Time
As long as is necessary for the performance of the contract.

Legal Basis
Compliance with legal obligation:

Length of Time
As long as is necessary for us to comply with our legal obligations.

Legal Basis
Our legitimate business interests:

Length of Time
Until you ask us to stop, unless an exception under applicable data protection law applies.

Legal Basis
Your consent:

Length of Time
Until you revoke your consent, unless an exception under applicable data protection law applies.

We may provide the opportunity to submit job applications through the use of our Website. If you submit an application, we may retain the submitted information for as long as allowed by applicable law, unless and until you ask us to delete this information.

14. How to Contact Us

If you have any questions or concerns about your privacy, this Privacy Policy, or wish to opt-out of any email list, please contact us at:

WorkWave LLC
101 Crawfords Corner Road
Holmdel, New Jersey 07733
Attention: Privacy Lead

15. Changes to this Privacy Statement

We may update this Privacy Statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.