Last Updated: January 1, 2024
WorkWave is responsible for the processing of personal data it receives, under the DPF, and subsequently transfers to a third party acting as an agent on its behalf. WorkWave complies with the DPF Principles for all onward transfers of personal data from the EU, UK and Switzerland, including the onward transfer liability provisions.
The Federal Trade Commission has jurisdiction over WorkWave’s compliance with the EU-U.S. DPF, UK-U.S. DPF and Swiss-U.S. DPF. In certain situations, WorkWave may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the EU-U.S. DPF, UK-U.S. DPF, and the Swiss-U.S. DPF, WorkWave commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, UK-U.S. DPF, and the Swiss-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. These dispute resolution services are provided at no cost to you.
For complaints regarding DPF compliance not resolved by any of the other DPF mechanisms, you have the possibility, under certain conditions, to invoke binding arbitration. Further information can be found on the official DPF website.
1. Information we collect
We collect “Personal Information” for proper business purposes and to fulfill our contractual obligations to our Clients. Personal Information includes information that may be used to identify, locate, or contact you, such as your name, title, company, address, e-mail address, and phone numbers, as well as information that reasonably can be related or linked to a particular individual or a household, including through an IP address, such as relationship information regarding services we provide or may provide to you, information about how you use the Platform, and information about the device(s) and networks that you use in conjunction with the Platform, such as login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type, browsing history with respect to the Platform for each device, referring websites, emails, or other electronic communications, and search terms. If you use one of our products or services that offers or depends upon location awareness, we will also collect geolocation information about you.
We may also collect credit card or bank account information to process your payments and information that you provide by filling out forms on our Website. This includes information provided at the time of purchasing our products and/or services. We may ask you to answer some optional questions about yourself and your business and how you use the product. We may also ask you for information when you report a problem with our Website, product or service.
We collect your biometric data in the form of facial scans and facial mapping when using a biometric login feature to access the Platform. We may also collect recordings of your voice if you call us. We use this information to verify that your ID is real, to protect your personal information from unauthorized disclosure, and to prevent fraud. We will not collect, use, or store your biometric data without your consent. We will not sell, lease, trade, or otherwise profit from your biometric data. We will only disclose your biometric data or share the data with our contractors to provide the products or services you request. When a valid legal request is made, we may also share the biometric data with law enforcement when requested to do so. We will store, transmit, and protect your biometric data using the same degree of reasonable care as similar confidential and sensitive information.
You should discontinue use of the Website and the products or services if you do not wish to share this information with us. Unless otherwise required by law, Personal Information does not include publicly available information or aggregated or deidentified information that cannot be used to identify you individually or reasonably be re-associated with you.
2. Third-Party websites and links
3. How information is collected and used
If you submit information to us through the Platform, including account information, then we use this information to operate, maintain, and provide the features and functionality of the Platform. By providing your email address to us, you consent to our using the email address to send you Service-related notices, including among other things notices required by law. You may not opt out of Service-related e-mails. We may also use your email address to send you other messages, including changes to Service features and special offers. Additionally, we use your information for:
We may collect and use Personal Information in a variety of ways depending on the context of the collection. The table below describes the purposes for which we collect information and the lawful basis for each purpose.
|Legal Basis for Processing
|Provision of Sites, Apps, products, and services: providing our Sites, Apps, products, or services; providing promotional items upon request; and communicating with you in relation to those Sites, Apps, products, or services.
|Operating our business: operating and managing our Sites, our Apps, our products, and our services; providing content to you; displaying advertising and other information to you; communicating and interacting with you via our Sites, our Apps, our products, or our services; and notifying you of changes to any of our Sites, our Apps, our products, or our services.
|Communications and marketing: communicating with you via any means (including via email, telephone, text message, social media, post or in person) to provide news items and other information in which you may be interested, subject always to obtaining your prior opt-in consent to the extent required under applicable law; personalizing our Sites, products and services for you; maintaining and updating your contact information where appropriate; obtaining your prior, opt-in consent where required; enabling and recording your choice to opt-out or unsubscribe, where applicable.
|Product safety communications: communications in relation to product safety, including product recalls and product safety advisory notices
|Management of IT systems: management and operation of our communications, IT and security systems; and audits (including security audits) and monitoring of such systems.
|Health and safety: health and safety assessments and record keeping; providing a safe and secure environment at our premises; and compliance with related legal obligations
|Financial management: sales; finance; corporate audit; and vendor management.
|Surveys: engaging with you for the purposes of obtaining your views on our Sites, our Apps, our products, or our services.
|Security: physical security of our premises (including records of visits to our premises); CCTV recordings; and electronic security (including login records and access details).
|Investigations: detecting, investigating and preventing breaches of policy, and criminal offences, in accordance with applicable law
|Legal compliance: compliance with our legal and regulatory obligations under applicable law.
|Improving our Sites, Apps, products, and services: identifying issues with our Sites, our Apps, our products, or our services; planning improvements to our Sites, our Apps, our products, or our services; and creating new Sites, Apps, products, or services.
|Fraud prevention: Detecting, preventing and investigating fraud.
|Establishment, exercise and defense of legal claims: management of legal claims; establishment of facts and claims, including collection, review and production of documents, facts, evidence and witness statements; exercise and defense of legal rights and claims, including formal legal proceedings.
|Recruitment and job applications: recruitment activities; advertising of positions; interview activities; analysis of suitability for the relevant position; records of hiring decisions; offer details; and acceptance details.
We may also collect publicly available information about you by conducting searches of public records (e.g., Companies House, electoral roll, DVLA database, Member’s registers of industry bodies we are entitled to search as another member, Lead Forensics, Risk Disk, Experian, Social Media platforms, Mail Preference Services, Telephone Preference Services, or Tender Announcement Services).
4. Information We Collect Through Automatic Data Collection Technologies
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
With respect to Websites we host, you can find more information about the individual cookies we use and the purposes for which we use them by clicking the link found here:
Once they have been placed, these cookies may remain on your browser until you remove them. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also place cookies on your browser using other websites you access, over which we have no control. These cookies are likely to record your browsing activity, which may include your usage of our Platform. You can clear or adjust settings related to cookies at any time using your web browser.
We treat information collected by automatic data collection technologies as Personal Information when it is associated with or stored in a way that can be reasonably associated with identifiable Personal Information we collect in other ways. While our Platform currently does not recognize Do Not Track signals from your browser, we do provide information below about how to manage your choices and preferences related to online tracking. To learn more about browser tracking signals and Do Not Track please visit https://www.allaboutdnt.org/. Additionally, you may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, please note that some parts of the Platform may become inaccessible or not function as intended.
5. Collection of Information in Mobile Applications
When using mobile applications and services, we may collect personal information from you such as your phone number, mobile device type, carrier, name, email address, and physical address, as well as the mobile number, device info and location data. We use this information in order to set up and manage your account as well as contact you about your services. If you use location-enabled products and services, you may be sending us location information. This information may or may not reveal your actual location. You may opt-out of location-based services at any time by editing the setting at the device level. We use your information to process and personalize your requests. We also use the information for support, to develop new features, and to improve the overall quality of our products and services. We may also use the information to show you a history of your activity, to provide you with statistics about you or your use of our product or service, or to provide you with a better user experience. We may also use your information to contact you about special offerings that may interest you. If you sign up for a mobile message service, you will have the opportunity to stop receiving mobile messages by following the instructions in the message.
Your mobile service provider may be required to monitor your messages for inappropriate content, and that provider may pass on that monitoring obligation to us. To fulfill these requirements, we may monitor your mobile messages for inappropriate content.
If you sign up for our mobile messaging service, through which you have the ability to send mobile messages to other individuals or businesses, you are required to follow all applicable laws, including unsolicited communication laws.
If you sign up for a third-party application or service, we may share information about your mobile device in order to provide the service you requested. Your carrier may have access to information we collect. We suggest that you review your carrier’s privacy statement and the privacy statements for any third-party applications or services you use.
6. Information Sharing
It is our policy not to provide your Personal Information to third parties except as outlined in this policy or unless we have your prior consent. We may provide Personal Information to our affiliates, to our own auditors or other service providers, or to third party vendors whose services are integrated into our Platform in order to provide the services we offer or upon whom we rely on to operate and market our business. These include those sub-processors listed at the link found here, and other selected third parties to the extent we reasonably consider the disclosure to be necessary for our legitimate business interests or in your best interest.
We may disclose, access, or report personal information when we believe, in good faith, we are required to by law or to protect our legal rights. We may also do this in connection with an investigation into a suspected violation involving the Terms of Service, fraud, intellectual property infringement, or other activity that may be illegal or expose us to legal liability. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities or to comply with a court order, subpoena, search warrant, law enforcement request, or similar legal process.
We work with other companies or developers to provide you with products and services, which we clearly identify. Either we or the other company may offer these products and services. We clearly identify these co-branded products and services. In some cases, we exchange customer usage information to establish and provide ongoing service. By requesting these products or services, you are permitting us to provide your personal and usage information to the other company. If you do not want your information shared with these co-branded products, you can deactivate your account by going to your profile or contacting us on the information below.
We also may share information about our users with third parties, such as advertisers or partners, for marketing and promotional purposes. Our Websites may provide links to third-party sites, such as those of our business partners and online advertisers. These could include other services, promotions or sweepstakes offered by business partners. Because we do not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personal information.
WorkWave uses Google’s Application Programming Interface (API) Services to log Gmail interactions you have with WorkWave’s customer relationship management software (CRM). WorkWave’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Service User Data Policy, including the Limited Use Requirements. Your Google information is used by our system developers to provide or improve user-facing features that are prominent to your user experience. WorkWave policies and procedures define requirements that prohibit the unauthorized use of data within the Platform.
With respect to residents of the European Union, due to the multinational character of our business, some of the affiliated companies and other recipients listed above may be located in countries (including the United States) that do not provide a level of data protection equivalent to that set forth by the European Union. We will take appropriate steps to make sure that such recipients act in accordance with applicable law. To the extent that we transfer user information to recipients which are located outside the European Union, we will implement appropriate contractual measures to secure such transfer, in compliance with applicable law.
7. Privacy Information for Client Personnel
In order to provide our products and services to our business Clients using the Platform, we may collect Personal Information about such Client’s current, prospective, and former employees, representatives, and other personnel (collectively, “Client Personnel”). We may receive this Personal Information from our business Clients or directly from Client Personnel. we will disclose Personal Information about Client Personnel as directed by the relevant Client including through any applicable Agreement with the Client and other entities that may be required for us to deliver our products and services to the Client. Any such entities are contractually bound to limit use of Personal Information as needed to perform the services requested. We may also disclose Personal Information of Client Personnel when required to do so by law, such as in response to a subpoena or court order. We will at all times maintain reasonable and appropriate security controls to protect personal information of Client Personnel, as described under Data Security below.
If you have questions about your privacy rights as an employee of a Client, please contact your employer’s human resources department.
8. Choices about how we use and disclose your information
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
Promotional Offers from the Company. If you do not wish to have your contact information used by us to promote our own products or services, you can opt-out by sending an email stating your request to email@example.com. If we have sent you a promotional email, you may request to be omitted from future emails by sending us a return email or pressing the button provided. This opt out will not apply to our use of information provided to us as a result of a product or service purchase, warranty registration or other transactions.
Google Analytics. We use Google Analytics to monitor and improve our user experience. You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.
9. Accessing and correcting your information
You have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. Upon request we will provide you with information about whether we hold or process on behalf of a third party, any of your personal information. To request this information please contact us by emailing firstname.lastname@example.org.
You may change your account and contact information any time by logging into your account or by emailing email@example.com. We will respond to your request within a reasonable timeframe. To change your mobile contact preferences, follow the instructions in your SMS or other mobile message.
10. Your Privacy Rights
Privacy rights vary depending on where you reside, but we will make reasonable efforts to honor your request even if you are a resident of a country or state that does not require us to do so under applicable law. You may have the following privacy rights under applicable state laws:
Please note that if you submit a request to exercise any of the above rights (a “Privacy Rights Request”), we may request additional information to enable us to process your request. We will use the information you provide to verify your identity, locate your personal information that we may hold about you, and to fulfill your request.
Please keep in mind that we may not be able to honor all requests, such as if the information is required to process your payments or returns, to fulfill your order, or to comply with tax, audit, or other regulatory requirements.
11. California Privacy Rights
California Civil Code Section § 1798.83 permits users of the Platform that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. California residents are entitled to request and obtain from us once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. We do not (and do not intend in the future) to sell your personal information.
To request more information about the Personal Information collected about you in this context in the last 12 months, or to request deletion of your Personal Information, please see the “How to Contact Us” section found below. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information, and access requests may only be made twice within a 12-month period. We must be able to verify your identity in order to comply with your requests under the CCPA. To do so, we will seek to associate the information provided by you when making your request with personal information we have collected about you previously. We will endeavor to respond to valid verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We may not and will not discriminate against any California consumer for exercising any of the rights described in this section – including by charging differential pricing.
12. European Users and Visitors
If you are located outside of the United States, you acknowledge and agree that, with respect to your Personal Information, we may process that Personal Information outside of the country in which you are a resident and in countries that are not subject to an adequacy decision by the European Commission, and which may not provide for the same level of data protection as the European Economic Area (EEA). With respect to such cases, we have undergone an extensive data protection impact assessment and determined that our affiliates may share Personal Information among such jurisdictions (including the United States) pursuant to the Standard Contractual Clauses for the transfer of data as approved by the European Commission in connection with certain supplemental measures undertaken by us. Will ensure that your Personal Information is:
If you are located in the EEA, you have certain statutory rights in relation to your Personal Information. Subject to any exemptions provided by law, you may have the right to request access to, as well as to seek to update, delete, correct, or restrict or object to the processing of your Personal Information. As explained above, we process Personal Information in various ways depending upon your use of our Platform.
You may write to our Privacy Office at firstname.lastname@example.org with any questions or complaints. You also have the right to complaint to the data protection authority in the country where you reside, work, or where an alleged infringement of data protection laws has taken place. With respect to collection or other processing in the United Kingdom, the data controller is WorkWave UK Limited of Bridge House, C/O CSC UK Limited, 5 Churchill Place, 10th Floor, London E14 5HU.
13. Data Security
We have implemented reasonable, risk-based technical and organizational measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of the Platform, you are responsible for keeping this password confidential.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to the Platform. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Application by any third party unless the circumvention was the result of our gross negligence or willful misconduct. For more information, please visit our Information Security Policy available by clicking the link found here.
14. Data Retention
The period for which we retain your Personal Data varies depending upon the legal basis for which we collected such data:
|Length of Time
|Performance of a contract to which you are (or your employer is) a party:
|As long as is necessary for the performance of the contract.
|Compliance with legal obligation:
|As long as is necessary for us to comply with our legal obligations.
|Our legitimate business interests:
|Until you ask us to stop, unless an exception under applicable data protection law applies.
|Until you revoke your consent, unless an exception under applicable data protection law applies.
We may provide the opportunity to submit job applications through the use of our Website. If you submit an application, we may retain the submitted information for as long as allowed by applicable law, unless and until you ask us to delete this information.
15. How to Contact Us
101 Crawfords Corner Road
Holmdel, New Jersey 07733
Attention: Privacy Lead
16. Changes to this Privacy Statement
We may update this Privacy Statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.