End of Life Policy
WorkWave Product End of Life Policy
WorkWave® is continually developing new products, services and solutions to help our customers operate more efficiently and profitably. Because of the resources needed to create and support new and better solutions--and the inevitability of product obsolescence, we occasionally must retire older products and discontinue their customer and technical support. We realize that your business relies on our software to manage your daily operations and we are committed to providing the information needed every step of the way to ensure a smooth transition to upgraded WorkWave solutions well before product end of life. This may include email communications, website updates, software reminder alerts and support webinars. All of our cloud and premises-based products are included in this end of life policy.
What Product End of Life Means to You
Your daily operations: WorkWave will work closely with you to ensure you have ample time to choose a replacement solution. Your customer support manager will walk you through the detailed features and benefits of the options available to you, and our onboarding team will get you up, running and trained on your new service with minimal disruption to your business.
Your data: We understand that your data is the lifeblood of your business. If you are using a cloud solution, WorkWave’s support team will ensure that you have access to your data in our standard file format well in advance of the product’s end of life.
End of Life Phases That May Affect You:
There are four major phases of WorkWave’s process of retiring a software solution:
- End of Sale: WorkWave will provide reasonable notice of the end of sale date. This means that the product will no longer be available for sale to new customers. Additional licenses, seats or users may be added to an existing customer’s account. Notification will be sent via email, as well as posting on the product website.
- End of Life: Generally, WorkWave will announce the end of life to the product's existing customers via email. Your WorkWave account executive will contact customers to advise them on the best replacement solution for their needs.
- End of Development: Development of new or enhanced features will cease upon announcement of a product’s end of sale date. Bug fixes, patches or defect corrections will be addressed on a case by case basis depending upon the severity of the defect, the number of current users impacted and resources available.
- End of Support: Support for discontinued products is provided only to customers who purchased a support contract prior to end of life.
WorkWave may charge an additional fee for continued support of any discontinued products. WorkWave also reserves the right to reduce or amend support offerings available for renewal under this policy at any time and at its sole discretion, with or without notice.
Policy and Fee Changes
WorkWave reserves the right to change this end of Life Policy and to reduce or amend maintenance offerings available for renewal under this policy at any time, with or without prior notice. WorkWave reserves the right to charge an additional fee for continued support of products after the end of life dates and is under no obligation to provide support after end of life. WorkWave also reserves the right to reduce or amend support offerings available for renewal under this policy at any time and at its sole discretion, with or without prior notice.
If you have any questions about WorkWave’s product end of life policy, you may contact WorkWave Customer Support:
Call: 1 866.794.1658