New pest control report looks at technology’s impact on industry growth, technician turnover, and bettering the customer experience.
Holmdel, N.J. (April 29, 2019) – WorkWave®, a leading provider of software solutions for the field service and last-mile delivery industries, has launched its State of Pest Control Technology 2019 survey report, which identifies the business opportunities and challenges that pest control companies are facing today.
The need to grow and expand their organizations ranks top of mind farabove any other need, but pest companies are still struggling to focus on thisas a priority due to increased challenges managing field technicians and theneed to meet a wave of new customer demands.
WorkWave can help. “As a SaaSsoftware provider that has been solving the business needs of pest controlcompanies for over 30 years, it is essential to understand the challenges thatour customers are facing daily,” said Marne Martin, CEO of WorkWave. “Thisreport dives into the current state of the industry, providing pest controlcompanies with an understanding of how they benchmark against their peers, andhow to stay ahead of their competition.”
Key survey findings include:
- Increased Revenue and Growth are Top of Mind: With 79% of respondentsputting the need to increase revenue as their top focus for 2019, pest controlcompanies realize the need to grow in order to remain competitive, but arestruggling to execute in the two main areas that would trigger this growth--newcustomer acquisition and expanding revenue from existing clients.
- Customer Experience is Key as Consumer Expectations areChanging: 67%of respondents identified delivering best-in-class customer experience as a topbusiness goal for 2019, just behind increasing revenue.
- Technology Can Help with Technician Turnover: 74% of pest controlorganizations struggle to recruit and train new technical talent. Not only canoptimizing internal processes help maximize efficiency when bandwidth might betight across the organization, it can also help streamline the new technicianonboarding.
Based on these findings, the reportidentifies how to benchmark performance, starting with what business challengesare hindering growth, how to evaluate current technology solutions and how theyaffect customer experience, as well as how to look for solutions that cansimplify the job for new technicians.
The State of Pest Control Technology 2019
To access the full report and see how your pest control operation benchmarks against your peers, download the study here.
About WorkWave
WorkWave, a division of IFS's Service Managementbusiness unit, provides comprehensive field service management solutionsthat connect every facet of a business through its unified, easy-to-useplatforms. The company’s suite of solutions allows field service professionalsacross industries to easily attribute and automate sales and marketingactivities, improve back office efficiency and increase their visibility intofield operations through its mobile solutions. For more information, visit www.workwave.com.
