Neptune, N.J. (April 19, 2016) – WorkWave® (www.workwave.com), a leading provider of cloud-based software solutions for the field service and “last mile” delivery industries, announced today that its customer, Rottler Pest & Lawn Solutions, has received 1,012 online customer reviews and a 4.8 star-rating since implementing WorkWave’s Business Reviews product in late 2015.
WorkWave offers a number of integrated customer-feedback tools, including Business Reviews, Service Reports and Surveys, that help field service companies proactively solicit feedback from customers and prospects in an automated way, helping them acquire new customers while providing superior service to their existing base. Business Reviews helps companies increase the return on their marketing investment by automatically collecting customer reviews and publishing them to the company’s website, resulting in more website visitor conversions, improved ranking on search engines and increased click-through rate. Business Reviews users typically receive a 10 percent response rate on review requests and an average rating of 4.8 out of five stars.
“Online reviews have become a critical component of marketing, particularly for service businesses, but requesting and managing reviews can be tedious and time-consuming,” said WorkWave CEO Chris Sullens. “Our Business Reviews product automates the entire process and is fully integrated with the WorkWave field service platforms the company already uses to manage its business, so WorkWave software users can purchase this product with almost no set-up required and very quickly start receiving positive online reviews with little to no effort on their end. Rottler’s experience is a prime example of this.”
Rottler decided to purchase Business Reviews after seeing a demonstration of the product at the NPMA PestWorld 2015 tradeshow in Nashville, Tennessee, where WorkWave was an exhibitor. “We were looking for something to help us request and publish feedback from our customers," said Mindy Perales, Rottler’s Marketing and Communications Specialist, “We love that this product is automated and integrated with PestPac. It’s been so easy and convenient, and most important, the results have been even better than we could have expected.”
WorkWave is a fast-growing leader in field service and “last mile” delivery software – a $45+ billion market worldwide. The company connects all aspects of its clients’ business through its tightly integrated, mobile-first suite of software solutions, which include PestPac, WorkWave Service, ServiceCEO, WorkWave Fleet, WorkWave GPS, WorkWave Marketing and ContactUs. WorkWave’s solutions provide its 9,000+ clients with an unprecedented level of business insight and information, enabling them to increase revenue per employee and provide a five-star customer experience. Founded in 1984, WorkWave has been recognized with multiple awards for its outstanding growth and culture, including the Inc. 5000, SmartCEO Future 50, and Best Places to Work in New Jersey. For more information, visit www.workwave.com.
About Rottler Pest & Lawn Solutions
Family-owned and operated since 1956, Rottler Pest & Lawn Solutions is a third-generation company that has grown from a small pest control business to multi-million dollar operation. Fred Rottler founded the company and purchased his first spray tank with a $10 loan. Today his two sons, Mike and Gary, run the family business as partners, and Rottler Pest & Lawn Solutions is ranked #50 in the United States on Pest Control Technology Magazine’s Top 100 list of pest management firms for 2015 and is the largest independent pest control operating firm in Missouri. For more information, visit www.rottler.com.