Remain competitive by giving your clients a voice. Cultivate your business’s reputation online by making it easy for your customers to leave reviews, while simultaneously using such reviews to gauge your business’s performance, make adjustments to your services accordingly, and attract new prospects.
Click through the flowchart below to see how WorkWave Service optimizes operations at every stage.
IMPROVE YOUR BUSINESS
With Business Reviews and Service Reviews from WorkWave, businesses now have a platform to seamlessly gather valuable feedback. Whether tracking the quality of your service, rating the performance of your technician, or generating more reviews on powerful social sites, WorkWave Service generates a steady flow of actionable customer feedback to improve and grow your business.
Harness the power of your loyal customer base; Attract more prospects, schedule more jobs, and ultimately increase your overall revenue.
- Proactively and automatically request reviews from your customers
- No customer sign-up or log-in required
- Supported on desktops, smartphones, and tablets
INCREASE YOUR PRESENCE
- Seamlessly gather more reviews on impactful social media sites, such as Facebook, Google, and more
- Give your customers a voice to validate and promote your business
- Turn negative reviews into happy customers
GET MORE LEADS
- Generate more leads from external review sites
- Boost your business profile page
- Increase your website’s ranking for local searches by including reviews on your site
Remain dialed in to what your customers think and how satisfied they are with their service; giving you an opportunity to address any discrepancies and increase your customers’ experience.
- Easily create and share customers surveys
- Automatically send surveys to customers once services are complete
- Receive instant notifications of negative Service Reviews
RATE YOUR PERFORMANCE
- Gather customers ratings segmented by branch, technician, and service
- Collect NPS scores to identify advocates and detractors of your business
- Organize and analyze results to track trends over time
IMPROVE YOUR BUSINESS
- Spot unhappy customers before they leave
- Identify top and bottom performers who are in need of additional training and guidance
- Pinpoint the services that are exceeding customer expectations, and which are falling short
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Field Service Predictions For 2019
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