Our development team is continually working to build new features – some of which have been requested specifically by our users (we encourage customers to provide feedback and to make requests). Our updates aim to reduce friction and to maintain open communication between the mobile workforce and operations, while always providing optimal routes.
WorkWave Route Manager can be used internationally.
No, WorkWave Route Manager is a cloud-based service that does not require local installation on your servers. You can be up and running in as little as one day! Your data is completely secure and is monitored 24/7.
It’s compatible with all browsers, including FireFox, Google Chrome, Safari, Internet Explorer, etc.
WorkWave Route Manager is easy to use! We offer a complimentary workshop for new users to help you get up to speed, with the opportunity to ask questions and set up your account for success. Our goal is to help improve your efficiency, simplify your day, and maximize your results — something that businesses of all sizes can achieve with WorkWave Route Manager!
Whether you run static or dynamic routes, we’ll help you get ahead of your competition with the most efficient routes — we’ll keep your vehicles running profitable, efficient routes day in and day out. With proofs of delivery and GPS integration, you’ll easily stay connected to your mobile force throughout the day while improving customer service.
We allow you to add your own traffic patterns for certain regions or areas and for specific dates. Coming soon - our maps will account for average traffic data.
Yes, we can customize your profile with the specific configuration of your vehicles. Just share your restrictions and vehicle dimensions. This can be helpful for businesses that own commercial vehicles, but also for those traveling by foot, bicycle, e-cargo bike, motorcycle, etc.
Yes, WorkWave Route Manager’s mobile app and integration with GPS lets you monitor your drivers’ progress in real-time. Receive notifications on check-in/check-out, proof of delivery, and rescheduling notes with Route Manager 360. Add GPS (track via vehicle or smartphone/tablet) and view breadcrumb trails with recent location data right on your Route Manager dashboard and view Live ETAs to see how your driver’s current location can affect the rest of their day. Get the complete view from one screen.
Yes, WorkWave Route Manager can integrate with any CRM, OMS, WMS, or customer database through our API integration. Check out our API reference to learn more.
No, our solution is not designed for long-haul businesses. We focus on satisfying the needs of businesses who deliver to the last mile.
You are billed a monthly fee/vehicle.
Nope, that’s not how we do business. Once you subscribe to WorkWave Route Manager, your monthly fee remains the same until you add new vehicles. Our customer support is free, there are no maintenance fees, and no onboarding fees.
Yes, please speak to our enterprise sales team to discuss your business needs. Email firstname.lastname@example.org
Right now, we don’t. But, if you want to reach out to a routing specialist, we’d be happy to give you a tour and show your potential savings. Or you can refer to our route planning ROI calculator to see what your savings could be!
WorkWave Route Manager offers monthly, quarterly and annual subscriptions. Contact a sales representative for pricing information.
Every customer receives a complimentary, one-on-one workshop to learn the basics. Once you are up and running, WorkWave Route Manager's support portal contains lots of customer questions, examples and tutorials that will help you find the answers you need. Send in your routes to be analyzed by a route specialist or call our team to speak to a live person. We're available to support our customers Monday-Friday 8:30 a.m.-5:00 p.m. ET.
Yes, you can have up to 3-5 people log into your account at the same time; however, only one person can make changes at any given time. You can also share “view-only” access with your colleagues.
Yes, you can always fine tune a route and the system will determine whether you are violating a constraint or creating an inefficient route. Drag-and-drop orders and see the impact that your changes have immediately on the planning dashboard.
You can expect to save on time, mileage and costs. On average, our customers see a 30% reduction in overhead costs. Check out our route planning ROI calculator to gauge what savings you can expect to see.
WorkWave Route Manager was built for both small Mom and Pop shops and large enterprise companies. We offer flexible, affordable route planning solutions that help you scale for growth! Check out our customer success stories to see how we’ve helped businesses just like you run a more efficient business.
No, the mobile app is for drivers. It’s used to navigate to the next stop, check-in/check-out of orders, and to dispatch updated orders in real-time.
Yes, based on the actions performed by the driver on our mobile app, or based on GPS location tracking, we can track when a vehicle arrives and departs from each location.
Yes, if you are looking to confirm if a package was received or if service was confirmed by a customer you can utilize Route Manager 360 features. You can capture proofs of delivery, including signature, photo, text notes, and audio notes.
Make sure that you contact Support to attach your WorkWave Route Manager account to your GPS account. When first plugging in the devices, it can take up to two hours to calibrate to your vehicles.
Based on your business needs we provide GPS tracking via smartphone or vehicle devices.
Learn how you can connect and simplify your business with WorkWave Route Manager.
Please fill out our form to have an expert WorkWave associate contact you with more info.