When a prospect or customer calls your pest control business to schedule service, what’s their first impression? Are they greeted by a friendly and knowledgeable rep, or are they left waiting as reps scramble to find their account information? Unfortunately, employees are often improperly trained or not provided with the tools needed to provide a 5-star customer experience...

Take a look at your business - where are you spending most of your time each month? If I had to guess, route planning is one of your top-5 most time consuming tasks...

Requesting customer feedback after every appointment can help you stay connected to your clients and ensure their ongoing satisfaction. If a customer is unhappy with your service or technician, it’s important to tackle the issue before they voice their dissatisfaction on a public review site or your social media pages...

As the new year approaches, all of us here at PestPac wanted to give our customers a glimpse into upcoming features currently in development. We also wanted to share a look into our product feature processes, including how our team fields feature requests...

Pest control is a competitive market. Chances are, you spend a lot of money to ensure that potential customers think of your business first when they need service. Once a prospect finds you, the pressure is on to close the deal before they move on to the next company...