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Mobile Field Service App

Seamlessly Connecting Your Back Office & Field Operations

Complete Customer
Information

The WorkWave Service Mobile App gives your technicians instant access to all of the data they need while in the field. This includes upcoming appointment details, customer information, service history, private notes, billing records, and more. An always up-to-date route eliminates printing and notifies your technicians of changes to their schedule while providing turn-by-turn directions to their next appointment. While on-site, your technicians can upsell services, record materials used, capture photos, and even enter customer leads with just a tap. When the job is complete, your technicians can accept customer payments, record signatures, and send service reports right from their device. The Mobile App keeps your technicians working, even when their device is offline. When they’re back online, all of their progress, notes, and recorded data are instantly synced to the back office.

With WorkWave Service Mobile

Access Complete Customers Data & Service History, Upsell Products Easily, Capture Leads in the Field, and Provide Immediate Customer Follow-ups

Work From Anywhere
WORK FROM ANYWHERE
  • Customer Data & Service Location Information
  • Easy to Use; For Workers of Every Proficiency
  • Native Mobile Apps for iOS and Android
  • Always in Sync with WorkWave Service on Your Desktop
  • Encrypted For Secure Access
  • Work Online or Offline
  • Flexible Permission Management for Different Employee Roles
Increased Productivity
INCREASED PRODUCTIVITY
  • Always Up-To-Date Route
  • Instant Notifications for Appointment Schedule Changes
  • Ability to Contact Customers, Review Service History, and View Upcoming Scheduled Work
  • Access Customer Notes such as Pets, Gate Code, Coupons Applied
  • Add and View Notes, Documents, Videos & Photos On-Site
  • Capture New Leads
  • Easily Upsell Products & Services
  • Accept Check, Credit Card and Cash Payments Directly From Customers
  • Capture Customer Signatures
  • Turn-by-Turn Directions and Estimated Work Order Durations
  • Send Service Reports Upon Job Completion
  • Send Online Business Review Requests to Happy Customers
  • Trigger Configurable Messages to Next Customer
Company-Wide Visibility
Company-Wide Visibility
  • View Work Order Progress and Job Status In Real-Time
  • Reroute Service Techs to Avoid Traffic to Save Time & Money
  • Dispatch Techs/Crews Based on Proximity to Customer
  • Employee Timesheets-Daily or Weekly
  • Record Time In/Out by Job for Detailed Productivity Reporting
Coming Soon

Business Reviews

Request a business review from your service mobile app after you have completed your service and at the customers happiest, which is when they are likely to respond and leave a positive business review.

Pre-Configured Text Messages

Let your techs or crew leaders easily send a text message to customers on their route for the day, such as "I'm on the way" or "I'm 10 min away."

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Field Service Predictions For 2019

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