Driving Productivity with Field Service Software

Introduction

There is one simple truth about running any business; it’s not always easy. Field service companies do not conduct business in a vacuum and are truly impacted by the environments they operate in. Whether it be economic, social, or geographic influences, you are met with the tall task of managing external pressures along with your own challenges of running a successful service business. Let’s be frank, many of these things are outside your control. This constant fluctuation makes it increasingly important to have a firm pulse on your business and maximize internal operations as best as possible.

It is estimated
that over

60 percent

of companies today prioritize their goals around increasing their revenue.

A common focal point is to drive monetary gains through geographical expansion, attraction/retention of customers, or by incorporating a new service offering into their portfolio. 1

Yet, only

33 percent

of companies have prioritized making operational improvements. 1

In reality, operational improvement is the lynchpin to increasing and sustaining profitability. Growth hinges not only on your ability to sell a service, but how effective your business is at delivering that service.

With such little emphasis on internal improvement, it is no surprise that

73 percent

of field service companies struggle to achieve profitable revenue growth. 2

Field service management software provides businesses with a missing link to help foster operational improvement. It empowers both back offices and mobile workforces to overcome challenges that are negatively impacting their productivity - and getting in the way of increasing your service revenue. Although field service software is not the only driving force in optimizing operations, it is an important lever that can help tip the scales to achieve increased profitability.

The Basics

Field services can be complex. A company’s ability to succeed extends far beyond their aptitude to physically provide a service to a customer. While the level of service a crew or technician is providing in the field will play a pivotal role in determining the overall perception of a business – it is not the only defining factor. Rather, field services are comprised of a series of interconnected functions. Each function is a moment, a touch point, and a contributing factor which plays into the overall service experience. Encapsulated in that experience are a number of internal resources and departments, which operate independently, but collectively contribute to how a business services its customers.

Field service software focuses on maximizing these internal resources. By systematically reducing friction between back office, field, and customer facing operations, field service software is reducing operational inefficiencies and breeding a more simplified way of working. Ultimately, helping companies deliver more efficient and profitable service experiences.

Operational inefficiencies cost companies between 20%-30% of their revenues each year...

Where are the productivity gaps?

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