The threat of losing top technicians or office staff forces companies to find alternative solutions or bodies to replace lost production. Not to mention the customer relationships you may have to repair. Here are the top three reasons why your employees may be looking to leave, and what you can do to prevent it...

Achieving true business growth means diversifying efforts to expand and maintain existing customer relationships. Capitalizing on cross- and upsell opportunities can be powerful tools to add value for the customer and your cleaning business. Research shows that increasing customer retention by just 5 percent can increase your profits by 25-95 percent, with upselling and cross-selling responsible for six to 30 percent of total business revenue...

Customers are the lifeblood of your company, and your biggest asset. Let’s face it, it’s easier (and cheaper) to sell to existing customers then it is to acquire new ones. For many small businesses, ‘developing’ loyal customers means they have to do things, give away things, or persuade customers into being loyal...

Once upon a time, when people needed to find a landscaper, cleaning service or HVAC contractor, they would use the phone book or ask their neighbors for a recommendation. In our digital world, most users head straight to Google to find the local businesses and services they need. Word of mouth has gone digital, as studies have shown that 86% of consumers are willing to pay more for a service provider who is highly reviewed...

There is one simple truth about running a field service business, it can be complex. Servicing your customers hinges on a number of interconnected business functions. Each function is a moment, a touch point, and a contributing factor which plays into the overall service experience. Encapsulated in that experience are a number of internal resources and departments, which operate independently, but collectively contribute to how a business services its customers...

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