So, you’ve decided to take the plunge and implement a mobile solution for your workforce. Now you’re left wondering where to be begin. Luckily, we’ve got you covered, and we don’t want to make it more complicated than it needs to be. Simply put, selecting the right mobile solution for your field service business starts with you. It’s about finding the balance in how your business operates today and how you would like it to operate in the future. By staying true to a few core principles, you can begin wading the waters of the mobile solutions market and select the technology that is right for you.
Here are some suggestions to keep in mind throughout your journey:
Know your business
The most fundamental principle in developing an effective mobile strategy is understanding why you were looking in the first place. Keep a firm idea of the core operations that drive your business. List what you do well, the gaps you’re are attempting to fill, and the areas that could be improved. Prioritize this list. Commit it to memory. By doing so, you can begin to eliminate the outside noise and focus on the core objectives that implementing a field service mobile solution should fulfill for your business. It will also keep you from getting overwhelmed, consider this your blueprint moving forward.
Know your users
An investment in any equipment should primarily serve to make work easier, more efficient, and more cost effective. Technology is no different. Understanding how your workers in the field perform their daily functions is essential to selecting the right mobile solution. After all, if you are going to invest time and money in a tool – shouldn’t your workforce see the value in it? Having the ability to incorporate mobile technology to simplify their workday should be a powerful motivator for staff. Make sure you take the time to understand their key pain points. Take time to analyze what functions they struggle with. What aspects are permissible but can certainly improve. What are low-level priorities for them. In doing so, you will be including their input in your selection criteria and will take another big step to ensure the preferred solution will meet their needs.
One size doesn’t always fit all
Now that you understand where you need to improve – it’s time see what’s out there. Let’s say you are in the market for a new car. You are looking for something reliable, fuel efficient, affordable, and easy to maintain. Those luxury sport cars all your friends are buying probably are not the best match. Take inventory to identify what type of technologies other companies of your size, in your industry, with similar business models/goals are investing in. Would those solutions also be a candidate to meet your needs? WorkWave Service, for instance, is a perfect example. It was built on the fundamentals of maximizing how service companies schedule, dispatch, bill, and conduct their daily operations. A natural fit and preferred solution to drive productivity among field service companies (lawn/landscape, cleaning, HVAC, etc…)
Find a trusted partner.
Focus not only on what you are investing in, but also who you are investing with. You wouldn’t put money in a stock that you weren’t confident in, why gamble on software? Finding the right provider who offers user support and implementation services can help your team get acclimated, reduce learning curves, and drive quicker adoption. Look for companies who have experience in the industry, offer the ability to scale with you as you grow, and have a proven track record of reliability.
Ready to take the first step towards improving your field service business? Click here to get started!