WorkWave® Route Manager 360: Proof of DeliveryGet Your Demo
WorkWave Route Manager’s mobile app allows drivers to record customer signatures, capture photos, and add important notes to demonstrate and record proof of delivery. Drivers can collect proof of delivery notifications and help your office monitor important updates at customer locations, improve customer service and stay organized.
In addition to proofs of delivery and real-time updates, WorkWave Route Manager 360 allows planners to capture complete visibility and improve communication throughout the day without having to distract drivers on the road. Manage more efficiently and reduce friction throughout the day, giving you the opportunity to keep your drivers happier and customers informed.
Three Ways to Capture Proof of Delivery
Mobile Signature allows drivers to confirm customer receipt with their signature. Eliminate unmanageable paperwork with a digital file for easier record keeping and better customer service.
With Photo Capture, your drivers can immediately upload photos to customer accounts to alert planners/dispatchers that service is completed or to keep on file for verification.
Drivers can attach Driver Notes to a customer order to update the office when a delivery is rejected or the customer asks for a rescheduled date. Notes are stored with the order information for easy reference and any future action.
Benefits of Proof of Delivery
Monitor Driver Accountability
Each signature, photo or note has a geotag associated with it, so you can easily see that your driver was where they said they were when the information was recorded.
Easily Settle Customer Disputes
When phone call volume is on the rise during your busy season and customers need proof of delivery/service, stay connected to your driver’s recorded details. Look up customer accounts and easily access files or notes to settle customer questions.
Organize Your Office
Planners can view proofs of delivery from WorkWave Route Manager’s web application, sync to your own system with the WorkWave Route Manager API, or export files and save to any computer. Go paperless and stay organized the way that works best for your business.