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If you want to keep an eye on your driver’s status, you can track their Live ETA in real-time or collect proof of delivery with WorkWave Route Manager’s mobile app. Drivers can capture customer signatures, photos, audio files and text notes. The attachments will sync to customer orders within your route planning dashboard, making it easy for your office to locate information. With access to proof of delivery files, you can improve customer service and stay organized.
In addition to collecting proof of delivery updates, WorkWave Route Manager 360 allows planners to dispatch changes throughout the day in real-time. Route updates are sent directly to the driver’s mobile app - allowing you to communicate with your team on the road. Manage the last mile more efficiently and reduce friction throughout the day to keep your drivers and customers happy
Ways to Capture Proof of Delivery
Mobile Signature allows drivers to confirm customer receipt with their signature. Eliminate unmanageable paperwork with a digital file for easier record keeping and better customer service.
With Photo Capture, your drivers can immediately upload photos to customer accounts to alert planners/dispatchers that service is completed or to keep on file for verification.
Drivers can attach Text Notes and Audio Files to a customer order to update the office with specifics like “package damaged” or “no one was home”. Files are stored with the order information for easy reference and in case any future action is taken.
Benefits of Proof of Delivery
Monitor Driver Accountability
Each file has a geotag associated with it, so you can easily confirm where your driver was when the information was recorded. Looking for more visibility? Add additional details to your orders with GPS tracking.
Easily Settle Customer Disputes
When phone call volume is on the rise during your busy season and customers need proof of delivery/service, stay connected to your drivers’ recorded details. Look up customer accounts and access files, notes, answer questions, or confirm delivery/service was completed.
Organize Your Office
Planners can view proofs of delivery from WorkWave Route Manager’s web application, sync to your own system with the WorkWave Route Manager API, or export files and save to any computer. Go paperless and organize the way that works best for your business.