Customer Notifications

Customer expectations are higher than they’ve ever been. They want to know when their delivery is arriving and uncertainty is not an option. With WorkWave Route Manager 360, you can provide your customers with the ability to get real-time driver ETAs and automated notifications. Enhance your customer experience by empowering them with arrival time transparency with package delivery tracking software.

Click through the flowchart below to see how WorkWave Route Manager optimizes operations at every stage.

Keep Your
Customers Informed

Improve customer satisfaction by keeping customers informed about the status of their delivery with Customer Notifications and Live Tracking Link.

Customer Notification Alerts

Based on your defined rules, you can send trigger alerts to your customers about important events. Let them know of imminent driver arrival or if their order needs to be rescheduled. Provide tracking for the last portion of the driver trip in a dedicated dynamic page.

Introducing New Route Manager One-Way SMS Text Messaging

Did you know that customers prefer getting updates via text messages?

  • Customers prefer SMS notifications 3-8x more than other communication channels
  • 89% of today’s consumers want to communicate with businesses through SMS
  • Only 48% of businesses are equipped to send text messages to their customers

How will Delivery Tracking with
One-Way SMS Text Messaging improve your business?

Improve Customer Satisfaction

  • Keeping your customers informed will give them a more satisfying experience

Generate More Revenue

  • Happy customers lead to positive word of mouth and, in turn, lead to more business

Gain A Competitive Edge

  • Implementing One-Way SMS Text Messaging will make your business stand out from the competition

Communicate Delivery Status

As a delivery is in progress, you can keep your customers updated with notifications and access to the package location.

Delivery Status

Dispatchers can set up customer notifications for
delivery Service Day, Almost There, and Status Update

Live Tracking Link

One-Way SMS and Email Messages include
real-time delivery ETA and location on map

Transform your business processes through powerful software automation tools.

CHECK OUT OUR E-BOOKS & WHITE PAPERS

Download white papers, e-books, and other resources to increase the efficiency of your delivery business.

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