25 Ways to Make Your Day Easier with Route Planning Software

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Relying on a cloud-based tool for route planning isn’t just going to help you - it will benefit your customers and drivers too.

1. Win More Business

If the thought of on-demand orders or even extending order times sounds impossible, you might want to rely on an automation tool to keep up with the trends and generate more sales.

With 85% of consumers wanting express shipping options, this presents an opportunity for you to differentiate your business offerings. It’s possible with a cloud-based solution supporting you in the background. You can easily fit in orders until you’re ready to load your vehicles and dispatch updates in real-time.

2. Manage Your Day Proactively

After your vehicles depart, you might think the day is out of your control. Obviously, you can’t predict accidents or breakdowns, but you can confirm live ETAs (estimated time of arrival) - giving you up-to-the-minute visibility on driver arrival times.

With real-time updates, you can provide a courtesy call if you anticipate late arrival or ask to reschedule. Your customers will appreciate the advanced notice.

3. Plan Around Requests

Automatically assign orders to the best vehicle or driver without skipping a beat. Routing algorithms will take into account all of the details: time, date, driver availability, traffic, costs, and more.

Plan around requests and minimize frustration by meeting expectations EVERY time.

4. Keep Your Customers Happy

76% of consumers today will switch to a competitor if you provide a poor home delivery experience. Are you keeping an eye on how your team is performing?

If you want to improve retention you’ll need to review KPIs (key performance metrics), compare the planned to the actual route, and make adjustments. Having visibility into performance allows you to make the right improvements — which creates a positive customer experience.

5. Get There On Time

You can’t predict what the roads will be every day, but use your local knowledge to build a realistic output that gets your drivers there on time.

What details can you use to build your route plans?

  • Hour of day (morning and afternoon rush hour)
  • Day of the week (Tuesday vs. Sunday?)
  • Time of year (holidays or busy season)
  • Traffic patterns
  • Road closures (road work, shut downs)
  • Vehicle speed (heavy truck vs. motorcycle)

6. Accurately Confirm Delivery/Service

Transparency on driver location, order status, as well as arrival/departure times is important information to provide to your CSRs (customer service representatives). This allows them to confidently respond to requests and builds your brand’s trust.

7. Plan (Every Vehicle) Efficiently

When you plan for multiple vehicles, it’s important to take into account all available resources and constraints. If you’re only planning for one vehicle at a time, this is referred to as “sequencing” and not true route planning.

Smart route planning software inherently builds your routes based on your entire fleet, creating an optimized plan. What’s better than knowing you're running at maximum efficiency?

8. Instantly Locate Your Drivers

Confirm location, collect status updates, and know exactly where your drivers or vehicles are with a combined GPS tracking and route planning tool.

  • Record arrival and departure times
  • Confirm vehicle location 24/7
  • Compare the “planned” vs. “actual”
  • Collect proof of delivery

9. Be More Strategic

Dig into your fleet’s performance and get a feel for what an efficient day looks like. When you have routing metrics easily accessible, you can start making data driven decisions and manage more effectively.

10. Turn Any Team Member into a Logistics Pro

Replacing manual route planning and moving to the cloud lets you create one centralized location for your route plans. Add all of your local knowledge - just once - and build a solid schedule (no matter who is planning for the day).

In the click of a button you can turn any team member into a logistics pro - and make it easier if your route planner is out sick or on vacation!

11. Get Started Fast

Most cloud-based solutions are easy to get started with and require little to no implementation. This means you don’t have to involve your IT team.

(Keep in mind, if you’re looking to implement an API, you’ll want to bring in a tech-savvy person. Open APIs with strong documentation will make it a painless process.)

12. Stay Organized

Managing a small or large team can quickly become overwhelming. Whether you need to block off roads, plan for vehicle maintenance days, or remember vacation requests…details can slip through the cracks. Using a cloud-based solution allows you to quickly make adjustments for future dates - so you’re never caught off guard and can stay organized.

13. Impact Your Bottom Line

Expect to see instant ROI when you use a smarter routing technology. You’ll reduce mileage, unapproved idle time, fuel consumption...and to top if off you’ll save time planning. It’s an easy decision when you can increase efficiency by 30% from day one.

Want to see your results?

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14. Give Your Drivers Access to Info

With a mobile app you can keep your drivers organized and easily dispatch order information. Include details like name and phone number, so drivers can greet the customer by name or call them if needed.

Go above and beyond and add in notes with details, like: previous order details, high priority, or instruct where to leave a package.

15. Support Your Business Growth

Whether growth means adding more orders to the day, expanding to a new location, or hiring a new driver - it’s all possible. Focus on delivering results, driving revenue, and building customer loyalty - and let route planning software focus on solving the logistics challenges.

16. Make Pick-ups/Returns Doable

If you’re accounting for pick-ups or returns, you’re dealing with a logistics headache. Rely on a cloud-based tool to do the heavy lifting and plan the best schedule based on availability, time-window, and vehicle capacity.

17. Maximize Capacity

What does planning to capacity mean? Every minute of your drivers’ available working day and every square inch of space of your vehicle is accounted for.

What does that mean for you? No more wasted space, no more wasted windshield time.

18. Establish Your Business as a Same-Day Champion

Implement a same-day delivery strategy to balance urgency and convenience. When you’re able to take a mixed-demand approach, you can manage pre-planned orders while accepting last minute requests.

Just because you’re extending your service doesn’t mean you need to sacrifice efficiency or profitability. You’ll want to plan based on a driver’s current GPS location and availability - so you’ll assign the orders at the right time, to the right resource.

"I’ve been able to dramatically increase efficiency in our daily delivery routes and our drivers love having everything pushed to their phones. I can’t speak highly enough about it...and my boss is happy. We easily saved what it costs per month within the first couple of days of using WorkWave Route Manager."
— Sarah Samuels, Operations Manager, Small Lot Wine

19. Refine Your Processes

Visualize your route plans, review execution details, and fine-tune your settings. Use the data to avoid certain areas during rush hour or discover a driver tends to be a bit slower - then automatically build those details into future plans.

20. Always Improve

Optimization algorithms continuously improve - they work behind the scenes to solve your logistics challenges and present you with the best possible results.

21. Give Your Employees Tools to Do Their Job Better

Depending on the type of business you run, route plans can affect various departments. Provide your team with the resources and to do their job.

  • Customer Service: Settle disputes and confirm driver location 24/7.
  • Sales: Extend service offerings and fit in last minute requests.
  • Route Planner: Save time planning and reduce chance of human-error.
  • Drivers: Reduce calls to/from the office and stay focused on customers.
  • Operations: Get a quick snapshot on KPIs and gain real-time visibility.
  • Owner: Impact your bottom line and increase efficiency.

22. Outdo the Competition

Make free delivery, next day, same day happen. When you extend your service offerings, you stand out and go above and beyond customer expectations.

23. Extend the Lifetime of Your Vehicles

Last mile deliveries (or final mile) is not only expensive - but it puts the most wear and tear on your vehicles. By optimizing your route plans, not only can you reduce your carbon footprint by running eco-friendly routes - but you can better maintain your vehicles and extend their lifetime.

The average Route Manager customer can reduce mileage by 25%, quickly helping you see the value in a route planning tool.

24. Hold Your Employees Accountable

If you find yourself wondering “where are my drivers?” or want quick status updates throughout the day, you can use route planning and tracking tools to gain a birds-eye view.

With GPS tracking and a mobile app in place, you can locate vehicles 24/7, collect proof of delivery, and record arrival/departure times. Not to mention, with reporting metrics you can dig into granular details like unapproved idling, deviations from the plan, and other important indicators that signal something is wrong.

The result? You’ll immediately improve accountability with tracking that verifies and monitors your team’s performance.

25. Reduce the Time it Takes to Plan Your Routes

In addition to increasing efficiency, you’ll simplify your day. You build the foundation (traffic, driver availability, etc.), upload your orders via Excel/.CSV or API integration, review, approve, and dispatch directly to your driver’s mobile phone. No more rushing to plan, no more guesswork - just an optimized plan from day one.

Ready to take your business to the next level?

Learn how you can connect and simplify your business with WorkWave Route Manager.