Whether you’re new to the pest control industry, have been around for years, or even decades - taking the right steps to continuously scale your business is more important than you might think...

As one of the earliest online marketing strategies, email marketing has stood the test of time. A tried and true method that allows you to nurture leads and convert them into loyal customers. This two part series will help you utilize email marketing to grow your pest control business and wow your customers...

When a prospect or customer calls your pest control business to schedule service, what’s their first impression? Are they greeted by a friendly and knowledgeable rep, or are they left waiting as reps scramble to find their account information? Unfortunately, employees are often improperly trained or not provided with the tools needed to provide a 5-star customer experience...

Take a look at your business - where are you spending most of your time each month? If I had to guess, route planning is one of your top-5 most time consuming tasks...

Requesting customer feedback after every appointment can help you stay connected to your clients and ensure their ongoing satisfaction. If a customer is unhappy with your service or technician, it’s important to tackle the issue before they voice their dissatisfaction on a public review site or your social media pages...

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