WorkWave PestPac Redefines Focus on Customer Experience and End User Engagement


WorkWave rolls out new branding, customer initiatives and updated features at PestWorld 2018


WorkWave PestPac’s new sales assistant is a convenient way for customers to select, schedule and pay for services right through a pest control operator’s website

WorkWave PestPac’s new sales assistant is a convenient way for customers to select, schedule and pay for services right through a pest control operator’s website

Holmdel, N.J. (Oct 23, 2018)WorkWave®, a leading provider of software solutions for the field service and last-mile delivery industries, today announced its aim to reestablish its focus on customer experience, both through initiatives that further its position as a strategic partner to its customers, as well as with new features and functionality to promote better end user engagement. As WorkWave’s customers are looking to not only run their businesses with ease, but also grow and expand, WorkWave is committed to providing the tools and insight to enable their customers to differentiate themselves in the marketplace.

Along with its reestablished commitment to customers across multiple fronts, WorkWave is rolling out updated features that have a fresh, new look and feel, as well as new WorkWave PestPac® branding.

“WorkWave solutions have always enabled pest control companies to run seamlessly through its end-to-end platforms,” said Marne Martin, CEO of WorkWave. “Based on our experience and leadership in the space, we are now in a position to take our relationships to the next level and not only be a solution, but also a strategic partner enabling our customers to grow their businesses and provide the best possible service to their end customers.”

In an effort to increase WorkWave PestPac’s focus on bolstering the value it provides to its customers, WorkWave is holding an Executive Advisory Board during PestWorld. This meeting includes senior leadership from the top 15 pest control companies in the world, allowing WorkWave to have access to constructive feedback and industry insight, staying ahead of where the customer needs it to be. WorkWave also put in place its new Customer Success teams and initiatives, which combine customer relationship management and intricate product knowledge to help create and sustain solid relationships with its customers.

To help its customers differentiate themselves against the competition, WorkWave PestPac also unveiled a number of new features that are geared toward the end user, ensuring that they are receiving timely and quality service, and keeping them coming back for more. These features include:

  • Sales Assistant: A convenient way for customers to select, schedule and pay for services right through a pest control operator’s website. Sales assistant provides 24/7 customer accessibility to a business online.
  • Route Op: Includes a new visual optimization tool that allows the user to make subtle adjustments to routes, as well as a new flexible workday calendar to add custom dates or holiday schedules. With Route Op, users have the ability to compare cost statistics, view drive time and mileage from each stop, and edit constraints right from the map.
  • CustomerConnect Portal: Features a dashboard that provides convenient access to important documents and bills through targeted communications.
  • EPay: A simplified payment process where the customer will receive their invoice via text or email, allowing for payment right through the link with no login.

These new features enable pest control companies to put the customer first and provide ways to ensure differentiation between their business and the competition. This not only enables pest control companies to succeed in the marketplace, but also expand and grow.

About WorkWave

WorkWave, a division of IFS’s Service Management business unit, provides comprehensive field service management solutions that connect every facet of a business through its unified, easy-to-use platforms. The company’s suite of solutions allows field service professionals across industries to easily attribute and automate sales and marketing activities, improve back office efficiency and increase their visibility into field operations through its mobile solutions. WorkWave’s platforms provide over 8,000 customers an unprecedented level of business insight and information, enabling them to increase efficiency, increase revenue and provide an exceptional customer experience. Founded in 1984, WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Awards, IT World Awards and Best Place to Work by NJBiz and Inc. Magazine. For more information, visit www.workwave.com.

About IFS

IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFSworld.com

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