WorkWave Powers Customer-First Strategy with Smart and Efficient Route Planning Solutions


WorkWave Route Manager enabled last-mile delivery company, Milkman, to meet the needs of changing consumer demands


Holmdel, NJ, July 17, 2018WorkWave®, a leading provider of cloud-based software solutions for the field service, last mile delivery and logistics industries, published today a customer case study showcasing how its WorkWave Route Manager software solution powered the launch of Milkman, a consumer-centric, last-mile delivery service transporting goods through the city streets of Milan, Rome and Bologna. Through WorkWave’s routing APIs, Milkman is able to streamline deliveries, reduce time consuming and costly errors, and ultimately provide customers with the transparency and flexibility that they demand.

Milkman, a consumer-centric, last-mile delivery service

Milkman enables e-commerce companies to provide more robust delivery service options to their customers during and post check-out, allowing for time slot selection, real-time delivery updates and delivery location options. Its founder, Antonio Perini, launched the business knowing that route planning software would run the core of its business operations. Milkman is able to increase conversion rates, exceed customer expectations, and ensure on-time arrivals by leveraging WorkWave’s world-class routing technology.

By using WorkWave Route Manager, Milkman achieved:

  • A 98 percent on-time arrival rate
  • Reduction of customer service calls, reschedule requests and address issues
  • Increase in delivery options, customer satisfaction and accurate ETAs

Both the algorithm and flexible APIs of Route Manager’s cloud-based routing application allow Milkman to leverage real-time data that provides its customers with exceptional service and convenient, reliable deliveries. Paired with Milkman’s mobile app, customers have the ability to confirm driver arrival time, as well as make any necessary changes, right through the platform.

“By utilizing WorkWave Route Manager, our customers are able to help keep their customers happy and coming back for more. It works hard behind the scenes to plan routes, leverage real-time GPS positioning to trigger alerts, provide continuous communication on driver ETA, and present the customer with the option to reschedule if the delivery time no longer is convenient,” said Antonio Perini, founder of Milkman. “It has enabled our business to provide white glove service, save time and money and keep up with changing consumer demands.”

“Our work with Milkman showcases how impactful route planning software can be to a business looking to greatly increase its customer service levels,” says Mike Profit, Chief Product and Service Officer at WorkWave. “Providing customers with flexibility and control over their deliveries not only leads to higher customer satisfaction, but with Route Manager, can also save a company time and money with optimized and efficient route planning.”

For the full case study, please click here. To learn more about how Milkman is using WorkWave’s solutions, please register for the upcoming webinar Route Plans - The Secret Weapon to Your Operations Success, being held on August 7, 2018.

For more information on WorkWave Route Manager, please visit our website.

About WorkWave

WorkWave, an IFS company, is dedicated to simplifying the complexity of running field service and other fleet-based businesses, large or small - a $45+ billion market worldwide. The company’s suite of solutions, which include PestPac®, WorkWave Service™, ServiceCEO™, WorkWave Route Manager™, WorkWave GPS™, GPS Heroes™, ContactUs™ and ServMan™ allow WorkWave clients to easily attribute and automate sales and marketing activities, improve their back office efficiency and increase their visibility into field operations through a single, easy to use interface. WorkWave’s platform provides its 8,000+ clients an unprecedented level of business insight and information, enabling them to increase efficiency, increase revenue and provide a 5-Star customer experience. Founded in 1984, WorkWave has been recognized with multiple awards for its outstanding growth and culture, including the Inc. 5000, SaaS Award, and Best Place to Work by NJBiz & Inc. Magazine. For more information, visit www.workwave.com.

About IFS

FS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFSworld.com

About Milkman

Milkman is a home delivery service for eCommerces, built around shoppers' needs: unique in the fact that it enables people to freely choose their favorite day and hour of delivery (same-day too) and then reschedule or cancel up to the last minute, without additional costs. For more information, visit: https://www.milkman.it

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