WorkWave Achieves EU-U.S. Privacy Shield Certification

WorkWave puts customer privacy at the forefront with early adoption of EU–U.S. Privacy Shield framework and certification with U.S. Department of Commerce

Neptune, N.J., September 26, 2016 – WorkWave®, a leading provider of cloud-based software solutions for the field service and “last mile” delivery industries, today announced it has achieved EU-U.S. Privacy Shield certification listing with the U.S. Department of Commerce.

WorkWave serves thousands of businesses across the globe and its early adoption of the EU-U.S. Privacy Shield framework underscores WorkWave’s commitment to protect the privacy and data of its customers and to the cross border privacy and data security principles of the United States and Europe.

“Protecting the privacy and confidential data of our customers is of the utmost importance at WorkWave, and we are very proud to be among the first companies in the United States to have been accepted to the Department of Commerce list of certifying companies under the EU-U.S. Privacy Shield,” said Chris Sullens, WorkWave president & CEO. “As the market leader in the verticals we serve, we are proud to be the first among our competitors to meet this rigorous standard. At WorkWave, we place incredible value on the trust our clients put in us and our products, and we continually strive to earn that trust in all that we do.”

WorkWave worked with TRUSTe® to review and verify that its data privacy management practices meet the requirements of the new Privacy Shield framework. TRUSTe followed a three step process of (I) review and analysis of WorkWave’s privacy policies and procedures utilizing its robust Assessment Manager technology, (II) reporting and making recommendations with respect to its findings and (III) reviewing implemented actions. TRUSTe will also provide WorkWave with independent dispute resolution services required under the Privacy Shield to address privacy related questions from users, and to provide ongoing access to privacy guidance through the TRUSTe Global Privacy Solutions team.

“Completing the certification process reflects our commitment to complying with complex and evolving domestic and international laws and regulations relating to privacy,” said Perry Pappas, SVP, GC and chief compliance officer of WorkWave. “Working with TRUSTe was an integral part of this process as they evaluated our policies, practices and procedures, assessed areas required for compliance with the new Privacy Shield requirements, made applicable recommendations, and reviewed our implemented changes. TRUSTe’s practical, responsive and hands-on guidance throughout the process was critical in achieving this result.”

TRUSTe CEO, Chris Babel, stated “We believe a strong data privacy management program is critical for companies to build customer trust and ensure privacy compliance. TRUSTe has partnered with WorkWave to help ensure they meet all of the relevant certification requirements and can demonstrate their privacy commitment to users, partners, and regulators. We are proud to have the opportunity to assist early adopters of the EU-U.S. Privacy Shield like WorkWave.”

About WorkWave

WorkWave is a fast-growing leader in field service and “last mile” delivery software – a $45+ billion market worldwide. The company connects all aspects of its clients’ businesses through its tightly integrated, mobile-first suite of software solutions, which include PestPac®, WorkWave Service™, ServiceCEO™, WorkWave Route Manager™, WorkWave GPS™, WorkWave Marketing™ and ContactUs™. WorkWave’s solutions provide its 9,000+ clients with an unprecedented level of business insight and information, enabling them to increase revenue per employee and provide a five-star customer experience. Founded in 1984, WorkWave has been recognized with multiple awards for its outstanding growth and culture, including the Inc. 5000, SmartCEO Future 50, and Best Places to Work in New Jersey. For more information, visit

About TRUSTe

TRUSTe powers privacy compliance and trust by enabling businesses to use data across their customer, employee and vendor channels. TRUSTe had nearly 20 years’ experience and a team of over 150 professionals dedicated to providing data privacy management solutions and services, including assessments, certifications and our SaaS-based Platform. The Data Privacy Management Platform provides control over all phases of privacy; from conducting assessments and implementing compliance controls to managing ongoing monitoring. Companies worldwide rely on TRUSTe to minimize compliance risk and protect their brand. For further information visit

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