Neptune, N.J. (May 3, 2016) – WorkWave® (www.workwave.com), a leading provider of cloud-based software solutions for the field service and “last mile” delivery industries, today revealed new products that enable field service companies to solicit feedback proactively from their customers and prospects in an automated way, helping them provide superior service to their existing customer base while acquiring more new customers.
The three new products are Business Reviews, Service Reports and Surveys. These customer-feedback tools complement the expanding suite of offerings from WorkWave Marketing. To enhance WorkWave’s core competencies that help field service providers manage and grow their business, WorkWave has integrated these tools into their field service software products, PestPac and WorkWave Service.
Benefits of the expansion include many new capabilities.
- Business Reviews provides business owners with a quick and easy way to collect five-star reviews on their website, as well as on such external review sites as Google and Yelp. Business Reviews help businesses stand apart from competitors and convert more web visitors to calls and customers. Users typically receive a 10 percent response rate and an average rating of 4.8 out of five stars. Rottler Pest & Lawn Solutions, a St. Louis-based WorkWave customer, collected 1,000 reviews in just four months.
- Service Reports provides an automated way for customers to rate a company’s service calls. Service Reports furnishes valuable insights into technician performance and the services provided, and it is an early warning system for customer issues.
- Surveys allows businesses to gather and analyze feedback on any topic from customers and prospects through easy-to-use templates.
“Integrating Business Reviews, Service Reports and Surveys with PestPac and WorkWave Service has augmented our ability to interconnect every aspect of a business’s operations,” said WorkWave CEO Chris Sullens. “We want to offer our customers the complete package and help them continue to make their companies successful, efficient and productive. By giving them the ability to get more four- and five-star online reviews and automatically gather customer feedback on their employees and services, we better equip them with the tools they need to gain true insight into the customer experience. This insight is critical for companies to compete in today’s crowded marketplace by offering superior service.”
In addition to these innovative products, WorkWave Marketing also offers custom website design, search engine optimization and search engine marketing solutions. For more information about WorkWave Marketing, visit www.workwave.com/marketing.
WorkWave is a fast-growing leader in field service and “last mile” delivery software – a $45+ billion market worldwide. The company connects all aspects of its clients’ business through its tightly integrated, mobile-first suite of software solutions, which include PestPac, WorkWave Service, ServiceCEO, WorkWave Fleet, WorkWave GPS, WorkWave Marketing and ContactUs. WorkWave’s solutions provide its 9,000+ clients with an unprecedented level of business insight and information, enabling them to increase revenue per employee and provide a five-star customer experience. Founded in 1984, WorkWave has been recognized with multiple awards for its outstanding growth and culture, including the Inc. 5000, SmartCEO Future 50, and Best Places to Work in New Jersey. For more information, visit www.workwave.com.