Neptune, N.J. (February 29, 2016) – WorkWave® (www.workwave.com), a leading provider of cloud- based software solutions for field service management and “last mile” fleet management, announced today that it has added three critical enhancements to its route planning solution, leading to a rebranding of the solution.
WorkWave Fleet, the company’s proprietary route planning software, has been rebranded as WorkWave Route Manager. WorkWave Route Manager allows users to easily manage schedules, drivers and customers. This rebranding more accurately defines WorkWave’s complete product offering for last-mile transportation and logistics companies.
Concurrently, WorkWave Route Manager has incorporated three major enhancements to fulfill its vision of being the on-demand enabler for last-mile delivery companies.
Riccardo Bocci, product manager of WorkWave Route Manager, states, “Our customers told us they need to be even more efficient and competitive in today’s on-demand, time-compressed world. We responded by making our comprehensive route planning solution even more robust and answering their need to provide an exceptional customer experience”.
These enhancements empower companies to provide a five-star customer experience. They include:
1. GPS integration: Now, from one screen, planners can instantly locate their vehicles and react smarter and faster to last-minute changes. Communication between drivers and the office is greatly streamlined, and information is always at planners’ fingertips so that they can provide customers with real-time status.
2. Proof of delivery: Drivers can now capture photos, signatures and notes that sync right back to the office using WorkWave Route Manager’s mobile app. This enables companies to answer customer inquiries quickly and accurately and gain easy access to a digital record of all completed deliveries.
3. APIs: Companies can now easily integrate WorkWave Route Manager with their fleet management solution. Companies benefit by automated processes enabled by seamless communication between systems and the flexibility to manage their business as they choose.
“These product enhancements to WorkWave Route Manager are further steps in the evolution of our mission to provide a unified platform from which a company can run all aspects of their business,” said Chris Sullens, CEO of WorkWave. “Our customers can expect to see continual new WorkWave product offerings for enabling the on-demand experience.”
To experience the power and flexibility of WorkWave Route Manager, visit booth #309 at Home Delivery World in Atlanta on March 30 and 31. To learn more about WorkWave Route Manager, visit workwave.com/route-manager.
WorkWave (formerly Marathon Data Systems) is a fast-growing leader in the massive industries of field service management and “last mile” fleet management software – a $45+ billion market worldwide. The company connects all aspects of field services and “last mile” transportation companies' business through its tightly integrated, mobile-first suite of cloud-based software, which includes PestPac, WorkWave Service, Service CEO, WorkWave Route Manager, WorkWave GPS, WorkWave Marketing and ContactUs. This comprehensive offering provides its 9,000+ customers with an unprecedented level of insight and information about their business that empowers them to delight their end-customers at every touch point and supercharge their business. Founded in 1984, WorkWave has been recognized with multiple awards for its outstanding growth and culture, including the Inc. 5000, SmartCEO Future 50, and Best Places to Work in New Jersey. For more information, visit www.workwave.com.