Automatically send a survey once services are complete
Make it easy for your customer by encouraging responses from any device
Receive instant notification of negative feedback
Measure customer ratings by branch, technician, and service
Use NPS scores to measure customer loyalty and the likelihood of new and repeat business
Analyze results to track trends and forecast growth
Identify and manage unhappy customers that are at risk of going to a competitor
Gain insight into employee performance and identify those who are in need of additional training and guidance
Determine your strengths and weaknesses - see which services are exceeding customer expectations, and which are falling short
Create multiple templates for easy use and consistency
Schedule or conduct surveys based on business needs
Create segmented lists to ensure you survey the right customers
Create surveys that pinpoint win-loss reasons
Track customers that have left, identify the reasons why, and use that feedback to improve future plans
Learn and continue doing what customers like best
Identify and address customer concerns
Improve your channels of communication based on where customers hear about you
Give your customers a voice as you develop new services
Provide a forum for customers to share how they feel about your price/value
Gain competitive insight on your strengths and weaknesses — as perceived by your customers
