Our goal is to make our transition from Marathon Data Systems to WorkWave® as easy as possible, with little to no impact for our customers. Below are some answers to general questions that you or someone in your organization may have in regards to our name change and how it may impact to your business.
A. Marathon Data Systems has developed numerous programs and resources over the last 30 years. We’ll be gradually incorporating the WorkWave name into various products and materials over the next several months, so you can still expect to see Marathon in some places for a while.
A. No. We’re actually adding more resources to continue building and enhancing PestPac. PestPac is such a well-known name in the industry, we’ve decided not to change the name.
A. No. You can still use our 3rd party GPS integration, nothing is changing with that.
A. Yes – we will be renaming this shortly to something that is more reflective of our brand. It will be the same product that we’ll continue to develop and improve, just with a name change.
A. We’re always looking for ways to help our customers grow their business and delight their own customers whether that be organically or by acquiring additional solutions to help accomplish that.
A. All support phone numbers and emails will remain in effect for all Marathon support matters including Foxtrax and Viamente for the immediate future.
A. Marathon University will continue, but we will be renaming this shortly to something that is more reflective of our brand. We’ll communicate this change in the coming months.
A. Going forward, please write all checks out to “WorkWave” at 3600 State Route 66, Neptune, NJ 07753
A. On payments made directly to a credit card, you will see the charge made to “Workwave/Marathon Data Systems, Workwave/Qxpress, Workwave/SCEO, Workwave/Foxtrax, Workwave/Viamente” for a period of 3 months. After this, you will see exclusively “WorkWave” on your statements. Invoices sent out will be updated with our new name and information.
A. Yes, firstname.lastname@example.org will still work for a period of time. You can start using email@example.com going forward please. Please whitelist emails from @workwave.com
A. No. WorkWave Fleet is the next incarnation of Viamente Route Planner. WorkWave Fleet has all of the same capabilities as Viamente Route Planner, with added features and modules available to purchase. We’ll be announcing a migration plan in the coming weeks with details on transitioning customers from Viamente Route Planner, to WorkWave Fleet.
A. Yes, the target to have these integrated is by the end of the year.
A. Viamente Fleet has broadened its footprint to offer Fleet Execution and Mobile as optional add-on modules that allow for improved visibility, intra-day re-optimization and field execution.
A. Going forward, Foxtrax GPS will be called WorkWave GPS and we’ll be updating the UI to reflect this change along with new features within the next several months.
A. All support phone numbers and emails will remain in effect for Foxtrax for the immediate future.
A. You can still send checks to our St. Louis address. 2055 Walton Rd, St. Louis, MO 63114
A. Yes, firstname.lastname@example.org will still work for a period of time. You can start using email@example.com going forward please.
A. On payments made directly to a credit card, you will see the charge made to “WorkWave” going forward.
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